# Head of Risk Operations

**Company**: Airwallex
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/9ddff208-05cf-481c-bf11-fb14abc102cc?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_92982248-02e

## Description

## About the Role

As the Head of Risk Operations, you will lead a global team responsible for defining procedures and delivering operational excellence across new client onboarding, periodic review, and in-life behaviour. You will ensure that Airwallex champions high standards for integrity, judgement, and documentation in all aspects of risk operations.

## Responsibilities:

- Own the vision, strategy, and execution for Risk Operations

- Build, lead, and develop a high-performing globally distributed team

- Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience, and cost efficiency

- Create a repeatable and scalable operating rhythm, including clear OKRs

- Take a data-driven approach to performance management

- Strike the right balance between risk, customer experience, and commercial impact, ensuring timely, high-quality decision-making and communications

- Drive continuous improvement in the quality of procedures, playbooks, and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and Engineering

- Ensure that Airwallex continues to improve the quality and consistency of documentation

- Lead AI transformation of the Risk Operations team

## Requirements:

- Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a rapidly growing regulated financial-services or payments/fintech business

- Proven track record of scaling Risk Operations across multiple geographies, and of building globally consistent performance

- Background in Fraud Ops and ATO risk control

- Strong commercial and analytical judgement , comfortable framing decisions in unit economics, scalability, and return on investment

- Track record of operating at the Operations–Product–Risk intersection and driving cross-functional outcomes without full reporting-line authority

- Demonstrated delivery of automation/AI-led transformation in an operations setting

- Evidence of big data/analytics (including SQL, DBX, and BI tooling)

## Preferred Qualifications:

- Cross-border payments; multi-entity, multi-licence environments

- Experience across Payments, Issuing, and Credit Risk

- Comfort with a highly technical, API-first product

- Exposure to IPO readiness/public-company control environments

- Top-tier consulting or operator-investor background (structured thinking under ambiguity)

## Skills

### Required
- SQL
- DBX
- BI tooling
- Fraud Ops
- ATO risk control
- data analytics
- automation
- AI transformation

### Nice to have
- cross-border payments
- multi-entity environments
- multi-licence environments
- Payments
- Issuing
- Credit Risk
- API-first product
- IPO readiness
- public-company control environments
- top-tier consulting
- operator-investor background

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/9ddff208-05cf-481c-bf11-fb14abc102cc?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)