# Customer and Trading Manager - Nightshift

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Aylesford, Kent
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400088534?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9270fd24-090

## Description

As a Customer and Trading Manager - Nightshift at Sainsbury's Supermarkets Ltd in Aylesford, Kent, you will lead a team overnight to deliver replenishment activities across the store, prioritise deliveries, organise the warehouse, and replenish shelves.

You will often run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store. Your goal is to ensure that standards are brilliant come morning so the store is ready to serve customers.

People management is a significant part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.

The role offers a salary from £31,700, plus a £4,500 premium on top of your base salary for working nightshifts. Nightshift managers work full-time hours over 4 nights, typically from 22:00 until 08:00.

**What makes a great nightshift manager:**

- Comfortable with nightshift working and adaptable to its physical and mental impact

- Previous line management responsibilities in a fast-paced, operational environment

- Resilience to deal with mental and physical demands of working nights

- Provides brilliant customer service and coaches a team to do the same

- Experience delivering and monitoring KPIs or other performance indicators

- Can manage disciplinaries, performance issues, or other employee relations issues

- Leads operations and is comfortable doing this alone in the absence of more senior management

- Puts inclusivity at the heart of everything they do

**Essential Criteria:**

- A track record of delivering brilliant customer service and coaching colleagues

- Experience leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Managed employee relations issues, including performance and absence management

**Benefits:**

- Discount card: 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat

- Annual bonus scheme

- Free food and hot drinks provided

- Generous holiday entitlement, maternity and paternity leave

- Pension matching 4-7.5% of contributions

- Sainsbury's share scheme

- Wellbeing support

- Colleague networks

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, and more

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management
- employee relations

### Nice to have
- nightshift working
- KPI delivery
- inclusivity

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