# Software Warranty Analyst/Engineer, V19

**Company**: Ford Motor Company
**Location**: Dearborn, MI
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $86,600-$144,900, $99,100-$166,200
**Category**: Engineering
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q44294

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/70292?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_92577078-b70

## Description

At Ford, you can build more than vehicles. Come build what matters.

We are seeking a data-driven, technically curious Quality Engineer to lead quality improvement efforts across vehicle systems, with a particular focus on 12V battery, starter, and alternator performance.

**Responsibilities**

- Own and improve core quality metrics , including R/1000, CPU, CPR, and end-to-end (E2E) performance , through continuous monitoring, analysis, and improvement initiatives.

- Lead a unified quality agenda, consolidating issues identified across diverse sources such as customer claims, DTC data, service turnaround speed, dealer special service handling, connected vehicle data, and warranty spend.

- Represent the quality function at various internal and cross-team quality forums, presenting findings, status, and recommendations.

- Conduct root-cause and Pareto analysis to identify the top contributors to 12V battery, starter, and alternator failures across both early-life (low-time) and in-service (high-time) populations.

- Drive timely resolution of priority items on the quality agenda, ensuring nothing critical falls through the cracks.

- Assemble cross-functional support, proactively engaging peers and subject-matter experts to accelerate resolution of customer-facing issues.

- Leverage coding and connected vehicle data to investigate, diagnose, and solve quality issues at their root cause.

- Identify and implement process improvements to reduce manual effort and streamline quality escalation management.

**Qualifications**

- Bachelor's of Science degree in Electrical Engineering, Software Engineering, Computer Engineering, Mechanical Engineering, Chemical Engineering or similar

- 2+ years of working experience with any computer language. Preferably C, C++, Python, or equivalent

- 2+ years of working experience with Software Analysis/Testing, CAN bus technology and tools (Log Review/Root Cause Analysis)

- 2+ years of experience working with Engineering tools, Databases, Defect Tracking Systems (Diagnostic Engineering Tool, IVS, VADR, JIRA)

- 2+ years of working experience in Service Tools/Applications (such as FDRS, PTS, workshop manuals)

- 2+ years of experience with Quality methodologies (Root Cause Analysis, triage capabilities 8D, Fishbone, Is/Is Not, 3 legged 5 why, etc.)

- 2+ years of experience working in a team collaboration environment with upper management and peers

**Benefits**

- Immediate medical, dental, vision and prescription drug coverage

- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

- Vehicle discount program for employees and family members and management leases

- Tuition assistance

- Established and active employee resource groups

- Paid time off for individual and team community service

- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

- Paid time off and the option to purchase additional vacation time.

The salary for this position ranges from $86,600-$166,200.

## Skills

### Required
- Electrical Engineering
- Software Engineering
- Computer Engineering
- Mechanical Engineering
- Chemical Engineering
- C
- C++
- Python
- Software Analysis/Testing
- CAN bus technology
- Root Cause Analysis
- Quality methodologies

### Nice to have
- Master's degree in Electrical Engineering, Software Engineering, Computer Engineering, Mechanical Engineering, Chemical Engineering or similar
- Knowledge in problem solving methods, Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA, etc.
- A Green Belt and/or Black Belt
- Solid grasp of vehicle electrical architectures and components.

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/70292?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)