# Systems Specialist Lead, Data Foundations

**Company**: Salesforce
**Location**: Dublin
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/System-Specialist-Lead_JR363733?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_92571a14-c28

## Description

Salesforce is seeking a Systems Specialist Lead, Data Foundations to join their Data 360 & Visualization Platform Operations team. The successful candidate will be the go-to expert for escalations across cases, investigations, and production events on Salesforce's enterprise data and analytics platforms.

Responsibilities:

- Own the escalation model for cases, intake, investigations, and SOPs across teams, vendors, and time zones

- Set expectations with the SRE lead for how Specialists and SREs swarm incidents together

- Analyze escalation trendlines and turn them into reliability, staffing, and platform engineering priorities

- Partner with SREs on disaster recovery planning and tests for your platform area

- Contribute case and intake learnings to post-incident reviews led by SREs

- Resolve complex declarative and code issues, and close RCAs with fixes that prevent recurrence

- Identify system, process, and technical-debt gaps, and recommend resolutions and priorities to leadership

- Contribute to design reviews and shape reliability practices, including Operational Readiness gates for releases

- Define monitoring, alerting, and self-healing automation with SRE and engineering partners

- Own SLA delivery and backlog health for your vertical or platform

- Refine, track, and improve the Intake + Investigation lifecycle SLAs

- Track case and stakeholder satisfaction (CSAT, NPS)

- Hold yourself and the team to the same SLA and satisfaction targets

- Manage complex enhancement projects from inception to support transition

- Apply advanced platform knowledge and intermediate coding (Apex, Python, SQL) to solve difficult issues and automate recurring work

- Own process engineering for your area

- Set the standards and templates that other teams adopt

- Request SRM inputs from Platform Engineering and create or manage them as needed

- Design runbooks and knowledge content for reuse

- Own support playbook development and lifecycle for your area

- Manage vendor relationships and service levels

- Build working relationships with business stakeholders and teams beyond your immediate group

- Apply security and compliance policies in complex situations

- Own technology compliance activities, audit and SOX evidence, and closure of findings

- Uphold the SDLC (Agile) and change, deployment, incident, and problem management processes

- Coach and mentor Systems Analysts and Senior Analysts

- Teach new technology and business requirements across a global team

- Influence senior leaders on operational priorities and risk

- On-call and travel as required

Requirements:

- Degree or equivalent relevant experience required

- 5+ years of platform-specific development, implementation, or support experience in an enterprise IT environment

- Advanced knowledge of Salesforce native functionality and best practices

- Intermediate knowledge of coding languages (Apex, Python, SQL)

- Proven experience managing escalations across cases, investigations, and incidents across teams and time zones

- Experience owning RCAs, and designing the processes, SOPs, and reference manuals for a platform or business process vertical

- Experience defining, tracking, and improving service level metrics

- Demonstrated ability to build relationships across engineering, product, and business teams

- Ability to explain complex technical concepts to non-technical and senior audiences

- Ability to work independently with little supervision in a distributed, global team

- Certifications (achieved): Salesforce Administrator (ADM-201), Advanced Administrator (ADM-211), and Platform Developer I

Nice to Have:

- Certifications: Data 360, Tableau, Platform Developer II, Platform App Builder, or other specialist or architect certifications

- Hands-on experience with Data 360, Agentforce, CRM Analytics, or Tableau

- Experience working with SRE practices, SLOs, and observability tooling

- Experience managing vendor or outsourced service delivery

- Experience in SOX-controlled environments

- Experience mentoring or leading teams through enablement programs

## Skills

### Required
- Salesforce
- Apex
- Python
- SQL
- Data 360
- Tableau
- CRM Analytics

### Nice to have
- Agentforce
- Platform Developer II
- Platform App Builder

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/System-Specialist-Lead_JR363733?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)