# Director, Research & User Intelligence, Auto Finance

**Company**: Capital One
**Location**: Plano, TX
**Experience**: senior
**Job type**: full-time
**Salary**: $209,500 - $239,100
**Category**: Research
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Plano-TX/Director--Research---User-Intelligence--Auto-Finance_R1003195-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9240cbba-8f5

## Description

Capital One's Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage.

You will provide learning velocity through a structured and systems-oriented combination of primary research, quantitative analysis, and various data inputs – creating cumulative user intelligence.

**Role Expectations**

This leadership role requires mastery in human factors, digital product design, and quantitative data analysis.

**Responsibilities**

- Build cumulative user intelligence: Generate, curate, feed, and maintain user intelligence to inform product and experience strategy

- Create and maintain research and testing agents: Configure agents to extract insights from existing intelligence, conduct interviews, and conduct testing of concepts, experience prototypes, and live experiences

- Build and maintain continuous discovery program: Make real and synthetic users available to product teams for discovery purposes

- Enable Experience Measurement: Partner with CX teams and designers to establish domain-specific experience metrics, ensure instrumentation, develop dashboards, and conduct analysis to determine critical correlations

**Leadership competencies**

- Results Focus

- Influence

- Collaboration

- Communication

**Basic Qualifications**

- At least 5 Years in User Experience Research, Data Science, Customer Experience, or Product Management

- At least 5 years of experience aggregating, collecting, and analyzing qualitative and quantitative data

- At least 2 years managing researchers, analysts, or data scientists

**Preferred Qualifications**

- 7+ Years in User Experience Research, Data Science, Customer Experience, or Product Management

- 7+ years of experience aggregating, collecting, and analyzing quantitative data

- 5+ years managing researchers, analysts, or data scientists

- Expertise developing AI-enabled continuous discovery tools or programs

- Experience extracting insights from synthetic data and personas and building automated research workflows.

**Benefits**

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

## Skills

### Required
- User Experience Research
- Data Science
- Customer Experience
- Product Management
- human factors
- digital product design
- quantitative data analysis

### Nice to have
- AI-enabled continuous discovery tools
- synthetic data
- personas
- automated research workflows
- performance management
- career coaching
- Exceptional communication skills

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Plano-TX/Director--Research---User-Intelligence--Auto-Finance_R1003195-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)