# LATAM PWI Field Service Engineers Manager

**Company**: HP Inc.
**Location**: Ciudad de Mexico, Ciudad de Mexico
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Ciudad-de-Mexico-Ciudad-de-Mexico-Mexico/LATAM-PWI-Field-Service-Engineers-Manager_3169889-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/latam-pwi-field-service-engineers-manager-92405896-3f0/

## Description

We are seeking a LATAM PWI Field Service Engineers Manager to lead a team of contributors and/or supervisors, ensuring adherence to policies and overseeing on-site hardware and application support delivery.

**Job Summary** This role is responsible for managing a team, leading goal setting, resource allocation, and process enhancement efforts, collaborating cross-functionally.

**Responsibilities**

- Manage a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, ensuring compliance with organisational policies and procedures.

- Lead a team accountable for delivering on-site hardware, systems, sub-systems, and application support to customers in accordance with contractual service agreements.

- Engage in setting up performance objectives, assembling project teams, resource allocation, and ensuring successful execution of diverse field technical support programs and processes.

- Collaborate with cross-functional teams to identify and implement process improvements and policy development.

- Guide the team in defining program objectives and KPIs, setting expectations for implementation across various business groups.

- Develop budgets with significant input from higher-level managers and ensure project adherence to budgetary constraints.

- Identify potential risks and challenges, devising comprehensive mitigation strategies and providing robust support to onsite teams.

- Engage with clients proactively to understand and anticipate their future business requirements, driving continuous solution improvement.

- Act as a subject matter expert, identifying opportunities for process improvement and policy development, and recommending changes in alignment with business tactics and strategy.

- Perform talent management responsibilities, including recruitment, performance management, coaching, and career development.

**Education & Experience**

- Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.

- Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in HP products in Customer base, account management, computer customer support, onsite customer support, Mission Critical, systems experience, or a related field.

**Preferred Certifications**

- ITIL Certifications

**Knowledge & Skills**

- Automation

- Chemistry

- Commissioning

- Customer Relationship Management

- Customer Support

- Electrical Engineering

- Electromechanics

- Electronics

- Environment Health And Safety

- Field Service Management

- Hand Tools

- Key Performance Indicators (KPIs)

- Operating Systems

- Preventive Maintenance

- Process Improvement

- Safety Standards

- Technical Services

- Technical Support

- Technical Training

- Test Equipment

**Cross-Org Skills**

- Customer Centricity

- Prioritization

- Resilience

- Team Management

- Strategic Thinking

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## Skills

### Required
- Automation
- Chemistry
- Commissioning
- Customer Relationship Management
- Customer Support
- Electrical Engineering
- Electromechanics
- Electronics
- Environment Health And Safety
- Field Service Management
- Hand Tools
- Key Performance Indicators (KPIs)
- Operating Systems
- Preventive Maintenance
- Process Improvement
- Safety Standards
- Technical Services
- Technical Support
- Technical Training
- Test Equipment

### Nice to have
- ITIL Certifications

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Ciudad-de-Mexico-Ciudad-de-Mexico-Mexico/LATAM-PWI-Field-Service-Engineers-Manager_3169889-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)