# Graduate Customer Operations Agent (UK)

**Company**: Lendable
**Location**: Chatham, Kent
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/lendable/4c40812a-ffeb-45e9-b192-ef571337b2eb?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_923aa3de-53e

## Description

Lendable is on a mission to build the world's best technology to help people get credit and save money.

We are seeking a Graduate Customer Operations Agent to join our UK Customer Operations team in Chatham. As a front-line agent, you will support customers across our personal loans, credit cards, and car finance products, handling general service queries and more intricate financial support situations.

**Responsibilities:**

- Resolve general customer service and financial support queries across multiple channels

- Own each enquiry from first contact to resolution, or escalate it to the right place when needed

- Support customers in financial difficulty or vulnerable situations

- Meet targets for customer satisfaction, quality, and compliance

- Use AI and digital tools to resolve queries faster and more accurately

- Feed back blockers, process gaps, and recurring issues to relevant teams

**Requirements:**

- Clear, empathetic communication, both spoken and written

- Ability to learn quickly, pick up new products and procedures, and act on coaching

- Good organisation and sound judgement

- Comfort with digital tools and picking up new technology

**Perks & Benefits:**

- 25 days of holiday, plus extra days to reward loyalty

- Company Equity, allowing you to share in our financial success

- Comprehensive private medical and dental insurance

- Up to £4,000 annual performance bonus

- Access to hundreds of exclusive employee discounts and recognition programme

**Interview Process:**

- Step 1: Talent Screening Call and Mock CRM/Email Exercise

- Step 2: Onsite Interview & Role Preview

## Skills

### Required
- clear communication
- organisation
- sound judgement
- digital literacy

### Nice to have
- experience in a contact centre or customer-facing role
- financial services experience

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/lendable/4c40812a-ffeb-45e9-b192-ef571337b2eb?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)