# Manager, Business Insurance Servicing

**Company**: Gusto
**Location**: Denver, CO
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $92,245.00-$113,000.00
**Category**: Finance
**Industry**: Insurance

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/8257877?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_922b9f14-1e6

## Description

At Gusto, we're on a mission to grow the small business economy.

We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.

You'll lead the licensed team that keeps our commercial book correctly covered , endorsements, renewals, claims, carrier relationships , while building the systems, SOPs, and automation that let that team scale.

**Responsibilities**

- Hire, onboard, and lead a small team of licensed account managers

- Own service-level performance for the book , response and resolution time, endorsement cycle time and accuracy, save rate on the cancellation queue, client satisfaction

- Carry the toughest escalations yourself

- Own the carrier relationship on servicing matters

- Translate recurring manual work into product requirements, partnering with product and engineering on automation

- Own the compliance backbone of the function

- Coach your team's growth through regular 1:1s and performance conversations

**Requirements**

- 5+ years of commercial lines service experience at an independent agency, brokerage, or carrier

- Workers' Compensation depth , class codes, experience modifiers, premium audits, pay-as-you-go WC experience

- Experience working in carrier portals and comfort partnering directly carrier relationship managers

- AI and automation fluency

- A compliance instinct sharp enough to carry supervisory responsibility for licensed staff

- A coaching-first leadership style

- An active Property & Casualty producer license

**Preferred**

- Prior experience building or scaling a service function from scratch

- Industry designations (CIC, CPCU, CISR, AAI)

- Multi-state or nonresident licensing already in place

**Compensation**

- Cash compensation range: $92,245.00-$113,000.00 in Denver

## Skills

### Required
- commercial lines service
- Workers' Compensation
- carrier portals
- AI and automation
- compliance

### Nice to have
- prior experience building or scaling a service function
- industry designations
- multi-state or nonresident licensing

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8257877?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)