# (Fluent English) L2 Technical Support Consultant (LATAM, Global)

**Company**: SupportYourApp
**Location**: Buenos Aires, Buenos Aires
**Work arrangement**: remote
**Experience**: mid
**Job type**: Contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/C903BE66EC?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_920b2675-e97

## Description

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

**What you will do:**

- Deliver outstanding technical support via emails, phone calls and chats;

- Take ownership of technical issues reported by customers and triage them as needed;

- Analyze and resolve customer inquiries containing technical issues or feedback;

- Follow procedures for proper escalation to relevant internal teams and key stakeholders;

- Maintain accurate records of failures, maintenance activities, and bugs;

- Contribute to and maintain the company’s support knowledge base and related documentation;

- Ensure compliance with the company’s Service Level Agreements (SLAs);

**What you need to succeed in this role:**

- Excellent English communication skills (C1 for both spoken and written);

- At least 1–2 years of proven experience in a Technical Support Engineer, Systems Administrator, or Advanced Support Specialist role;

- Hands-on experience with Windows and Linux operating systems, with a strict emphasis on command-line interface (CLI) and terminal-based management;

- Hands-on experience in diagnosing, troubleshooting, and resolving hardware-related issues in technical environments;

- Solid understanding of hardware and software interactions, including how system components work together to ensure functionality and performance;

- Experience navigating and analyzing system logs, extracting relevant information, and interpreting data to identify and diagnose technical issues;

- Strong troubleshooting and analytical skills, with the ability to investigate complex technical issues, adapt to changing situations, and identify effective solutions;

- Customer-oriented and responsible attitude;

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

**Will be a great plus:**

- Experience with UAV/UAS systems, flight controllers, or embedded hardware;

- Hands-on experience with network-related architecture and cloud-based systems;

- Experience with and understanding of firewalls and port configuration;

- Experience with remote hardware debugging and low-level system diagnostic tools.

**Benefits:**

- Flexible schedule;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your development and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements;

## Skills

### Required
- English
- Windows
- Linux
- CLI
- Troubleshooting
- Analytical skills
- Customer service

### Nice to have
- UAV/UAS systems
- Flight controllers
- Embedded hardware
- Network architecture
- Cloud-based systems
- Firewalls
- Port configuration
- Remote hardware debugging

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/C903BE66EC?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)