# Security Technology Assistance Center (STAC) Call Center Technician

**Company**: General Dynamics Information Technology (GDIT)
**Location**: Sterling, VA
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $25.50 - $34.50
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Sterling/STAC-Technician---First-Shift_RQ231557?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_91ff4103-0f2

## Description

We are seeking a Security Technology Assistance Center (STAC) Call Center Technician to support the U.S. Department of State via excellent customer service telephonically, in email and electronically.

**Responsibilities**

- Provide excellent customer support via telephone, email, and other electronic means to respond to customer inquiries and resolve routine issues

- Attempt to resolve requests during first contact (at Tier I/II level) using critical thinking, efficiently escalate requests to Tier III as required

- Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner

- Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals

- Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Specialist, other contractors and government personnel supporting the program

- Demonstrated experience providing strong customer service and problem solving skills

- Ability to prioritize and complete tasks to meet contract standards is required

- Assist in information reporting and development as needed

- Proofread documents for grammatical correctness and adherence to standards and format

- Provide input on process improvements

- Maintain current knowledge of relevant technologies as assigned

- Evaluate orders and update systems with accurate data

- Uses computer systems to track and respond to requests and enter orders

- Supports customer with logistical, order, systematic and technical requests and concerns

**Qualifications**

- 2+ years of related experience

- Active Secret Clearance preferred, plus ability to obtain Top Secret

- Bachelor’s Degree in a related discipline, or the equivalent combination of education, professional training or work/military experience

- Customer Service experience preferred, but not required

- Logistics experience preferred, but not required

- Must be well organized and extremely detail oriented

- Maximo/CMMS Proficiency preferred but not required

- Microsoft Office Proficiency required

**Benefits**

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities including paid education and certifications

- Cutting-edge technology you can learn from

- Rest and recharge with paid vacation and holidays

## Skills

### Required
- Call Center
- Group Problem Solving
- Microsoft Office
- Problem Solving

### Nice to have
- Maximo/CMMS
- Customer Service
- Logistics

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Sterling/STAC-Technician---First-Shift_RQ231557?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)