# Commercial Real Estate – Associate

**Company**: Capital One
**Location**: McLean, VA
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $66,700 - $76,100 for Agency Ops Associate (Charlotte, NC) $73,300 - $83,700 for Agency Ops Associate (McLean, VA)
**Category**: Finance
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Commercial-Real-Estate---Associate_R1004693?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_91cc8933-a4a

## Description

We are seeking a Loan Servicing Associate to join our Multifamily Loan Servicing team at Capital One. As a Loan Servicing Associate, you will play a critical role in managing stakeholder communications, assisting with UCC lien maintenance, core financial transactions, audits and year-end deliverables, and driving operational efficiency in a fast-paced, time-sensitive environment.

**Responsibilities**

- Communication & Stakeholder Support:

- Manage high-volume incoming inquiries and tasks through the team's shared mailbox to ensure prompt resolution.

- Deliver excellent customer service to borrowers, investors, insurance agents, third-party providers, and Agency partners (Fannie Mae, Freddie Mac, Ginnie Mae).

- Communicate effectively and proactively with both internal and external parties with minimal oversight from management.

- Perform other duties and projects assigned to support broader organizational goals.

- Servicing Operations & Compliance:

- Review loan documents and servicing agreements to ensure all policies, notifications, and procedures comply with investor and master servicer agreements.

- Actively participate in audits conducted by investors, internal audit teams, and regulatory agencies.

- Identify opportunities to improve and integrate process efficiencies.

- UCC & Lien Portfolio Maintenance:

- Assist with monitoring the UCC portfolio and coordination with third-party vendors to ensure timely filings of UCC-3 continuations, preventing any lapse in lien coverage.

- Review loan and UCC documentation to ensure strict adherence to Agency requirements and legal standards.

- Follow up with local jurisdictions, internal closing teams, and third-party vendors to collect and finalize trailing loan documents.

- Portfolio Transactions & Seasonal Operations:

- Accurately review, verify, and process routine disbursements (escrows, reserves, vendor payments) in compliance with investor guidelines.

- Assist in preparing, reviewing, and delivering required end-of-year reporting, and audit confirmations within tight deadlines.

**Requirements**

- High School Diploma, GED or equivalent certification

- At least 1 year of experience working in loan operations

**Preferred Qualifications**

- Bachelor's Degree or Military Experience

- 2+ years of experience working in loan operations on GSE-backed multifamily loans

- 2+ years of experience with G-Suite Applications

- 2+ years of experience with iLien and McCracken Strategy applications

## Skills

### Required
- loan operations
- customer service
- communication

### Nice to have
- G-Suite Applications
- iLien
- McCracken Strategy applications

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Commercial-Real-Estate---Associate_R1004693?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)