# Patient Administrator A&E Department **Company**: Chelsea and Westminster Hospital NHS Foundation Trust **Location**: Isleworth **Job type**: Permanent **Salary**: £30630.00 to £32346.00 **Category**: Healthcare **Industry**: Healthcare **Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9289-CS-517-C?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_91c332f8-e6d ## Description We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex Site working in our busy A&E Department. The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our A&E Department. The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties. **Main duties of the job** The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. **Job responsibilities** - Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records - Contact other departments and teams as necessary relating to the patient care pathway and service delivery - Support the Team Leader and practitioners with the smooth running of clinics and procedure lists - Liaise with other hospitals and GPs regarding patient care pathways - Prepare for clinics ensuring all relevant documentation is available and notes are prepared - Use Trusts computer system, to generate clinic lists and help locate missing notes - Use of the case note record tracking (CRT) system to electronically register/move/transfer/locate medical case notes - Prepared all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary - Match all correspondence typed by the managed transcription service with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record - Correct any mismatches by reference to medical record, original dictation, communication with the transcription service and if required clinical staff - Provide any specific advice to patients upon booking-in, in preparation for their appointment - Ensure all patients are added to the Trusts PAS system before their appointment - Type urgent letters and reports as required - Register new referrals, and ensure all patient information is up to date and complete - Book outpatient appointments **Person Specification** - GCSE English and Maths or equivalent - Experience of working in an administrative capacity - Proven experience of dealing with complex telephone calls - Demonstrable experience of maintaining a professional attitude in a pressured environment - Experience in working as part of a team - Excellent communication skills both written and verbal - Ability to prioritise and organise work load - Ability to use own initiative - To be able to work as part of a team - Knowledge of filing systems - Excellent interpersonal skills - A cheerful and helpful manner when dealing with patients and other staff - Work well as part of a team - Able to calm difficult situations - Smart and professional appearance ## Skills ### Required - administrative skills - communication skills - organisational skills - teamwork --- Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9289-CS-517-C?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)