# Complaint Handler

**Company**: Davies
**Location**: Preston, United Kingdom
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Customer Service
**Industry**: Insurance

**Apply**: https://davies.pinpointhq.com/en/postings/9db109d6-3419-4ac5-9ac9-315d4b08def2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_91a5105d-11b

## Description

At Davies, you're part of a community that celebrates collaboration, supports growth, and recognises impact.

As a Complaint Handler, you'll be the central point of contact for internal and external customers, guiding them through complaint resolution with professionalism, empathy, and confidence.

## Key Responsibilities

- Manage reportable complaints across all Davies divisions, ensuring client and company standards are met

- Investigate complaint circumstances, collaborate with business units, and assess compensation

- Deliver clear, fair conclusions to customers, clients, and senior leaders

- Present information effectively, ensuring customers feel heard and respected

- Champion Fair Treatment of Customers, working within FCA guidelines

- Support colleagues to ensure complaints are acknowledged correctly

- Own key client relationships, ensuring processes are followed and deadlines met

- Meet KPI targets

- Track root causes, spot trends, and identify improvement opportunities

- Handle sensitive information with confidentiality

## Benefits

- Career & Purpose: Innovation Lab, Leadership training, funding for professional qualifications

- Environmental & Social: Davies Foundation, local charity funding, employee volunteering

- Financial Health: Pension, life assurance, refer-a-friend scheme, cycle-to-work scheme

- Mental, Physical & Emotional Wellbeing: Wellbeing centre, discounts, EAP helpline, flexible working

## Skills

### Required
- communication
- problem-solving
- organisational
- empathy
- professionalism

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Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/9db109d6-3419-4ac5-9ac9-315d4b08def2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)