# Non-Medical Claims (PA), Analyst

**Company**: AIA Malaysia
**Location**: Kuala Lumpur, MY
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Insurance

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/Non-Medical-Claims--PA---Analyst_JR-65586?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_91a316d0-9db

## Description

We're looking for a Non-Medical Claims (PA) Analyst to join our team in Kuala Lumpur.

The successful candidate will be responsible for the overall administration and assessment of PA claims processing for all distribution channels, ensuring that various work processes meet the departmental benchmark within the granted authority.

Key responsibilities include:

- Administering and assessing PA claims across all distribution channels, ensuring processes meet departmental benchmarks and are within the granted authority.

- Ensuring timely submission of daily operational and departmental reports.

- Leading process improvement initiatives and enhancing customer experience through Customer Journey Mapping.

- Driving compliance efforts to prevent material breaches, based on audit findings, compliance monitoring, and feedback from regulatory bodies.

- Implementing sound risk management practices, monitoring risk limits, and ensuring ongoing compliance with claims procedures through regular team audits and procedural updates.

- Handling enquiries and complaints from internal and external customers promptly, ensuring service expectations are met across all channels, including priority services.

- Performing additional duties as assigned by Supervisors or the Head of Department to support operational and business needs.

The ideal candidate will have:

- A diploma or degree in Insurance, Business, or a related field.

- A minimum of 2-3 years of experience in claims assessment, preferably in Personal Accident or General Insurance.

- Strong knowledge of insurance policies, claims procedures, and regulatory requirements.

- Excellent analytical, communication, and customer service skills.

- Proficiency in Microsoft Office and claims management systems.

We offer a range of benefits to support our employees' well-being and career growth.

## Skills

### Required
- insurance policies
- claims procedures
- regulatory requirements
- analytical skills
- communication skills
- customer service skills
- Microsoft Office
- claims management systems

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/Non-Medical-Claims--PA---Analyst_JR-65586?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)