# Service Team Leader

**Company**: ABM
**Location**: Oxford
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: £16.50 per hour
**Category**: Operations
**Industry**: Facilities Management
**Wikidata**: https://www.wikidata.org/wiki/Q758376

**Apply**: https://jobs.workable.com/view/gxW1K6pMbBcgBHGySUQTqN/team-leader-in-oxford-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_91960f89-3fc

## Description

We are seeking a dedicated and experienced Service Team Leader to join our management team, overseeing a multi-disciplined team of Cleaners, Security Guards, and Waste Operatives. As a Service Team Leader, you will play a crucial role in delivering and maintaining the highest standards of Security and Environmental services within a busy, town centre-based shopping and leisure facility.

**Key Responsibilities**

- Lead, support, and motivate your team to ensure the highest service standards in Security, Cleaning, and Waste Management.

- Develop yourself and your team through ongoing training, coaching and mentorship.

- Foster a positive and inclusive work environment, ensuring all team members feel valued and respected.

- Ensure smooth daily operations by effectively prioritizing and delegating tasks according to business, team, and individual needs.

- Maintain excellent customer service, ensuring visitors experience a safe, clean, and welcoming environment.

**Key Attributes & Skills**

- A passion for customer service, ensuring our customers are at the heart of everything we do.

- Previous front-line leadership experience in either Housekeeping or Security.

- Ability to develop and inspire team members, supporting their professional growth.

- A clear and articulate communicator, capable of engaging effectively with colleagues, management, and customers.

- Strong decision-making and task prioritization skills, maintaining efficiency and high service levels.

- A professional and proactive approach to problem-solving and conflict resolution.

**Benefits**

- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

- Mental Health support and Life Event Counseling

- Get Fit Programme

- Financial and legal support

- Cycle to work scheme

- Access Perks at Work, our innovative employee app where you can find:

- Perks: discounts, gift cards, cashback, and exclusive offers

- Life: Search for resources and tools on topics ranging from family and life to health, money and work

- Support: Online chat or telephone service for urgent support in a crisis

## Skills

### Required
- leadership
- customer service
- communication
- problem-solving
- task prioritization

### Nice to have
- front-line leadership experience
- Housekeeping
- Security

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/gxW1K6pMbBcgBHGySUQTqN/team-leader-in-oxford-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)