# Senior Technical Architect

**Company**: Braze
**Location**: San Francisco
**Experience**: senior
**Job type**: full-time
**Salary**: $94,000 - $135,000/year
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8304484?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_918de446-377

## Description

At Braze, we're a customer engagement platform that empowers brands to deliver great customer experiences.

Our Expert Services team is seeking a Senior Technical Architect to own project delivery and technical solutioning across a portfolio of customer projects.

**Responsibilities**

- Own the execution of customer implementation engagements end to end, from onboarding through go live, and serve as the deep technical resource designing integrations and solutions.

- Design and implement technical solutions, including SDK and API integrations, while managing timeline, scope, and stakeholder alignment for a project.

- Engage with customer stakeholders to understand business and technical goals and build credible relationships across the account.

- Monitor progress and proactively resolve roadblocks to keep engagements on time and technically sound.

- Act as the technical conduit between Braze and the customer's product and engineering teams.

- Document stakeholder roles, technical requirements, and integration details to support a smooth handoff to the Customer Success Manager team after project completion.

- Coordinate with the customer's agencies and third parties to keep external partners aligned with the project's goals and timeline.

- Drive early adoption, set KPIs and success metrics, and apply best practices that help customers realize fast time to value.

- Advocate customer use cases to product development, and stay current on Braze's platform capabilities.

- Continually improve delivery and technical processes, and deliver enablement training and workshops tailored to each customer.

**Who You Are**

- You've built your career at the intersection of people and technology.

- Demonstrated interest or hands-on experience with technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Analytics, or programming.

- Highly organized and reliable, with a continuous improvement mindset and the discipline to keep project tracking consistently up to date.

- Strong analytical and creative problem-solving skills.

- A natural collaborator who can manage conflicting priorities, motivate stakeholders, and thrive in a fast-paced, cross-functional environment.

**Qualifications**

- Bachelor's degree or equivalent experience in a relevant field.

- 2 to 5 years in a similar customer-facing role, preferably in implementations, technical consulting, or customer success.

- Strong project management skills paired with genuine technical depth in APIs, SDKs, or related integration work.

- Excellent written and verbal communication skills.

**What We Offer**

- Competitive compensation that may include equity.

- Retirement and Employee Stock Purchase Plans.

- Flexible paid time off.

- Comprehensive benefit plans covering medical, dental, vision, life, and disability.

- Family services that include fertility benefits and equal paid parental leave.

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.

- A curated in-office employee experience.

- Opportunities to give back to your community.

## Skills

### Required
- SaaS
- Mobile
- APIs
- Marketing Automation
- Analytics
- programming
- SDK
- API integrations

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8304484?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)