# Quality Program Lead, X Safety

**Company**: SpaceXAI
**Location**: Bastrop, Texas
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/xai/jobs/5194440007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_917b55a3-d24

## Description

SpaceXAI serves its community by preserving free expression and choice, creating limitless interactivity, and maintaining a safe digital marketplace. The Quality Program Lead, X Safety will oversee the end-to-end Quality Assurance program for content moderation workflows, ensuring policy compliance, user safety, and operational excellence.

You are an experienced quality management professional with a deep understanding of Trust and Safety ecosystems. You are skilled at leading teams, defining sampling methodologies, and leveraging cutting-edge automation to improve accuracy.

## Responsibilities:

- Develop and maintain a comprehensive Quality program to ensure a consistent, safe user experience.

- Leverage AI-driven tools for quality monitoring, content moderation performance analysis, and predictive error detection.

- Oversee the content moderation quality frameworks across both captive and third-party vendor operations.

- Manage a high-performing team of Quality Analysts, including full-time employees and contractors.

- Collaborate with Operations Managers, Site Leads, and Vendor Operations to drive continuous quality improvements.

- Define precise audit sampling methodologies and construct robust quality processes for policy workflows.

- Design and implement scalable, standardized quality assessment processes globally.

- Lead process excellence frameworks to maximize community safety and operational accuracy.

- Reduce workflow complexity through process automation, standard operating procedures, and strategic mapping.

- Review and minimize policy escalations resulting from moderation errors across delivery sites.

- Recommend continuous enhancements to internal moderation tools, safety policies, procedures, and training programs.

- Drive targeted operational improvements through thorough root cause analysis.

- Build and sustain a data-driven Quality Program enabled by AI analytics to enhance policy accuracy and operational efficiency.

- Design specific quality assessment and feedback mechanisms tailored to high-volume content moderation operations.

- Create and manage regular quality audits, checklists, and comprehensive summary reports detailing compliance and edge-case exceptions.

- Maintain rigorous QA documentation, including action item logs and policy calibration trackers.

- Drive individual moderator audits, monitor process compliance, and execute targeted performance tracking for bottom-quartile agents.

- Conduct specialized root cause analysis studies on performance trends, presenting courses of action to stakeholders for policy calibration.

- Report routinely on quality program activities and leverage analytics to improve overall operational effectiveness.

## Basic Qualifications:

- Bachelor’s degree in a relevant field or equivalent practical experience.

- 4–5 years of quality management experience specifically within captive and vendor content moderation or trust and safety operations.

- Proven experience managing and leading teams of Quality Analysts.

- Deep expertise in designing, scaling, and running global alignment and calibration processes.

- Strong data analytics capabilities, including sampling methodology, coaching frameworks, and performance insights.

- Excellent project and program management skills with a track record of cross-functional collaboration.

- Skilled in executive-level communication and influencing operational stakeholders across multiple sites.

- Experience leveraging AI tools and automated platforms to enhance quality management workflows.

## Preferred Skills and Experience:

- Demonstrated ability to collect, analyze, and visualize complex trend data to inform strategic policy decisions.

- Proficiency with business intelligence and dashboard tools such as SQL, Looker, Tableau, or equivalent data visualization platforms.

- Familiarity with AI-powered moderation analytics, automated scoring, and operational optimization platforms.

## Skills

### Required
- quality management
- Trust and Safety ecosystems
- team leadership
- sampling methodologies
- automation
- data analytics
- project management
- cross-functional collaboration
- executive-level communication
- AI tools

### Nice to have
- complex trend data analysis
- business intelligence
- dashboard tools
- SQL
- Looker
- Tableau
- AI-powered moderation analytics

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/xai/jobs/5194440007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)