# HP Indigo Field Service Engineer

**Company**: HP Inc.
**Location**: All Cities, California
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $25 to $38 USD per hour
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-California-United-States-of-America/HP-Indigo-Field-Service-Engineer_3168021-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9177f786-eff

## Description

As an HP Indigo Field Service Engineer, you will serve as a technical expert supporting customers across the San Francisco Bay Area. In this hands-on, customer-facing role, you will deliver advanced mechanical, electrical, and electronic support for HP Indigo digital printing presses,ensuring reliable operation, minimizing downtime, and maximizing customer satisfaction.

This position requires a strong technical mindset, independence in the field, and a commitment to continuous learning. You will also participate in ramp-up training and develop skills to teach end-users and service partners, building your capabilities as both a technician and a trainer.

**Key Responsibilities**

- Customer Support & Relationship Management:

- Maintain exceptional customer satisfaction by identifying technical needs, clarifying requirements, and delivering timely resolutions.

- Manage customer-relation issues with professionalism, escalating concerns as needed to ensure proper follow-through.

- Serve as the primary on-site and remote support contact for HP Indigo press customers.

- Technical Diagnostics, Repair & Service Delivery:

- Perform advanced mechanical, electrical, and electronic diagnostics, troubleshooting, and repair for HP Indigo digital print systems.

- Conduct system installation, commissioning, upgrades, operator training, and preventive maintenance.

- Support a diverse range of customer environments, including standard and specialized systems.

- Training & Ramp-Up Development:

- Participate in structured ramp-up training to build deep technical knowledge of Indigo systems.

- Learn to deliver technical instruction and operator training for customers and authorized service providers.

- Grow into a role capable of providing hands-on teaching, workflow guidance, and best-practice coaching.

- Proactive Monitoring & Issue Prevention:

- Use monitoring tools and methodologies to identify early performance issues and recommend preventive actions.

- Help optimize press performance to reduce downtime and improve customer operations.

- Documentation & Operational Excellence:

- Maintain accurate and complete documentation of service work, parts usage, software updates, and technical reports.

- Collaborate with cross-functional teams to drive process improvements aligned with global service standards.

- Ensure compliance with safety protocols, data confidentiality requirements, and operational policies.

- Independent Execution & Problem Solving:

- Manage daily service activities with minimal supervision, applying sound judgment and technical expertise.

- Identify root causes, implement corrective actions, and share technical insights with the broader service team.

**Education & Experience**

- High School Diploma, GED, technical certification, or equivalent hands-on training.

- 4–6+ years of related field service experience, ideally involving HP products, industrial printers, electromechanical systems, digital printing equipment, or other mission-critical industrial machinery.

**Benefits**

- Health insurance

- Dental insurance

- Vision insurance

- Long-term/short-term disability insurance

- Employee assistance program

- Flexible spending account

- Life insurance

- Generous time-off policies, including 4-12 weeks fully paid parental leave based on tenure, 13 paid holidays, and 15 days paid time off.

## Skills

### Required
- electrical troubleshooting
- mechanical troubleshooting
- electronic troubleshooting
- electromechanics
- automation
- field service management
- test equipment use
- preventive maintenance
- safety standards
- EHS
- system commissioning
- installation
- operating system fundamentals

### Nice to have
- customer relationship management
- effective communication
- process improvement
- learning agility
- digital fluency
- results orientation
- ability to teach and coach operators
- comfort working with hand tools and industrial systems

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-California-United-States-of-America/HP-Indigo-Field-Service-Engineer_3168021-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)