# FBS - Product Owner

**Company**: Capgemini
**Work arrangement**: remote
**Experience**: senior
**Category**: IT
**Industry**: Consulting
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/hZHjKhTvbdKps4KLbTRkfc/remote-fbs---product-owner-l-in-mexico-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9136512a-31a

## Description

We are looking for a Product Owner to support a new technology-focused initiative within our Contact Center environment. This role will serve as a key liaison between business teams, IT, external vendors, and stakeholders, ensuring successful delivery of technology solutions with a strong emphasis on vendor management and AI-driven initiatives.

Key Responsibilities:

- Coordinate efforts across business, IT, vendors, and external partners.

- Manage relationships with technology vendors, including AI solution providers.

- Drive project execution, tracking milestones, dependencies, and deliverables.

- Support integrations between internal systems and third-party platforms.

- Partner with stakeholders to implement innovative Contact Center solutions.

- Provide visibility and communication across multiple initiatives.

Qualifications:

- 3+ years of experience as a Product Owner or similar role.

- Strong experience managing technology vendors and external partners.

- Experience working cross-functionally with business and IT teams.

- Exposure to AI technologies or AI-enabled solutions.

- Excellent organizational, communication, and stakeholder management skills.

- Experience supporting software, platform, or technology implementations.

Preferred Qualifications:

- Contact Center or Customer Experience environment experience.

- Experience with AI vendors and emerging technologies.

- Platform integration experience.

- Exposure to Amazon, Google, or similar technology ecosystems.

Ideal Candidate: A highly organized Product Owner with a proven track record of managing vendors, driving technology initiatives, and coordinating across multiple stakeholders.

Benefits:

- Competitive salary and performance-based bonuses

- Comprehensive benefits package

- Career development and training opportunities

- Flexible work arrangements (remote and/or office-based)

- Dynamic and inclusive work culture within a globally renowned group

- Private Health Insurance

- Pension Plan

- Paid Time Off

- Training & Development

## Skills

### Required
- Agile/Scrum
- Product Ownership
- Backlog Prioritization
- User Story Writing
- Change Management
- Stakeholder Management
- AI/ML
- Product Strategy
- Contact Center Operations
- Cross-Functional Collaboration
- Data-Driven Decision Making
- SharePoint
- Microsoft Copilot Studio
- Power BI
- Contact Center Platforms
- GenAI/LLM Platforms
- Office Suite

### Nice to have
- Experience leading AI-related projects or implementations
- Strong examples of vendor management and technology integrations
- Contact Center or Customer Experience technology experience

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/hZHjKhTvbdKps4KLbTRkfc/remote-fbs---product-owner-l-in-mexico-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)