# Customer Success Manager

**Company**: Anthropic
**Location**: London, UK
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: £135,000-£165,000 GBP
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5391102008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_91354cc0-4a8

## Description

## Job Summary

Join Anthropic's Customer Success team as an EMEA-based Customer Success Manager. You'll be a strategic partner to complex customers across EMEA, helping them harness the full potential of Claude capabilities.

## Responsibilities:

- Build trusting relationships with key EMEA customer decision-makers to understand their business objectives and identify opportunities for optimization and expansion.

- Become an expert in Anthropic's products, including API, Claude for Enterprise, and Claude Code.

- Leverage your knowledge of the customer and regional nuances to drive usage planning and optimization.

- Monitor usage patterns and identify opportunities to drive full value from contracted commitments.

- Serve as a thought partner to customers, enhancing their knowledge of Claude products and socializing Anthropic's product roadmap.

- Document and quantify customer value realized through business outcomes, ROI, and impact metrics.

- Identify potential use cases and lines of business not currently onboarded.

- Develop and execute change management strategies to drive end-user adoption and maximize value.

- Own the customer experience across their lifecycle, managing comprehensive account and success plans.

## Requirements:

- 6+ years of experience in customer-facing roles.

- Experience driving success across consumption-based and seat-based business models.

- Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.

- Experience explaining and demonstrating technical products to various audiences.

- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.

- Cross-functional collaborator who represents the customer in a positive, proactive manner.

- Strong project management skills and ability to manage multiple customer relationships.

- Passion for AI and interest in responsible development of advanced systems.

- Experience working in and building a growing region.

- Native English speaker.

## Benefits:

- Competitive compensation and benefits.

- Optional equity donation matching.

- Generous vacation and parental leave.

- Flexible working hours.

- Lovely office space.

## Skills

### Required
- AI/ML
- API integrations
- software implementation patterns
- project management
- customer-facing

### Nice to have
- French
- German
- Spanish
- Italian

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5391102008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)