# People Shared Service Specialist – Benefits (Poland)

**Company**: Cisco
**Location**: Krakow
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Krakow-Poland/People-Shared-Service-Specialist---Benefits--Poland-_2022877-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_91341ccd-b03

## Description

Join our People Shared Service Specialists team in Poland to provide dedicated country-specific support and specialized employee benefits administration.

As a People Shared Service Specialist, you will act as a trusted partner and primary point of contact for employee benefits inquiries in Poland, collaborating closely with local stakeholders, P&C Consulting partners, and external benefits vendors.

**YOUR IMPACT**

- Serve as a People Shared Service Specialist responsible for addressing employee benefits service needs, inquiries, and requests for Poland with empathy and a high level of customer support.

- Implement and administer employee benefit programs, policies, records, and practices tailored to Poland within a service center and shared services HR model.

- Contribute to solving straightforward business problems related to benefits administration in Poland by analyzing information, asking questions, and utilizing standard procedures.

- Handle benefits administration and employee requests of simple to moderate scope for Poland, applying sound judgment within defined procedures and practices.

- Leverage HR IT, employee self-service platforms, and other technologies to automate benefits enrollment and support processes for Poland.

- Regularly assess the efficiency and effectiveness of benefits processes in Poland to identify areas for improvement.

- Collaborate with internal stakeholders, People Consulting partners, and external benefits vendors to ensure alignment with business and employee needs in Poland.

- Execute planning and forecasting for portfolio and budget management while overseeing project coordination, production, and logistics of benefits service delivery for Poland.

- Communicate complex benefits and total rewards content effectively to stakeholders, employees, peers, and leadership in Poland.

**MINIMUM QUALIFICATIONS**

- Professional Bachelor’s degree with 2 years of related experience, a Master’s degree with 0 years of related experience, equivalent related work experience, or a minimum of 6 years of related support experience.

- Demonstrated knowledge of HR service areas, specifically employee benefits programs, processes, and procedures relevant to Poland.

- Experience operating within pre-defined HR practices, processes, and shared services models.

- Proven ability to analyze information, solve straightforward business problems, and communicate complex information to diverse audiences.

**PREFERRED QUALIFICATIONS**

- Experience working as a People Shared Service Specialist within a global or multi-geographical People (HR) shared services or service center environment with a specific focus on benefits administration for Poland.

- Familiarity with HR information technology, employee self-service platforms, and process automation tools related to benefits management.

- Experience partnering with procurement and managing external benefits vendor relationships to ensure compliance with service level agreements in Poland.

- Background in monitoring service delivery KPIs, utilizing data for reporting, and driving continuous improvement initiatives within benefits and total rewards.

## Skills

### Required
- HR service areas
- employee benefits programs
- processes and procedures
- Poland
- HR practices
- shared services models
- information analysis
- problem-solving
- communication

### Nice to have
- HR information technology
- employee self-service platforms
- process automation tools
- benefits management
- procurement
- vendor relationships
- service level agreements
- KPI monitoring
- data reporting
- continuous improvement

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Krakow-Poland/People-Shared-Service-Specialist---Benefits--Poland-_2022877-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)