# Principal Presales Product Specialist

**Company**: Twilio
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $138,872.00 - $192,880.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8180238?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9111ac0d-625

## Description

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Principal Presales Product Specialist, you will architect and validate Twilio's most complex, highest-impact, multi-product opportunities by translating Twilio's portfolio into secure, scalable, and executive-ready architectures.

Responsibilities:

- Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems,often across multiple teams, regions, and lines of business.

- Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment.

- Scope and validate architectures with emphasis on:

- Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.

- Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback.

- Drive influence via Product & R&D interlock, GTM product escalations, and PDLC feedback mechanisms.

- Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends,shaping Twilio's point of view and technical narrative.

Qualifications:

- Demonstrated ability to lead and win complex, multi-stakeholder solutions cycles (discovery → architecture → validation → proposal support).

- 7+ years progressive presales experience (solutions engineering, sales engineering, or specialist overlay), including complex solution architecture.

- 4+ years depth in at least one trust-related domain (identity verification, authentication, security, fraud/abuse, compliance), including:

- Strong executive communication skills: ability to influence C-level and senior technical audiences with crisp architecture narratives and tradeoffs.

- Proven ability to build durable cross-functional partnerships (Sales, SE leadership, Product, Engineering, Marketing) and drive outcomes through influence.

- Experience capturing and communicating customer requirements and trends to influence product strategy/roadmap.

Desired:

- Experience operating as a regional technical authority (standard-setting, coaching, asset creation) rather than only deal-by-deal support.

- Track record building repeatable architectures/plays that scale across teams.

- Experience partnering deeply with Product/PMM on positioning, roadmap feedback, and launch readiness.

- Familiarity with adjacent trust capabilities such as encryption/key management concepts, audit logging, incident response, A2P/10DLC considerations, and data residency architectures.

- Experience across multiple product areas within a platform/API company; comfort stitching together messaging/voice/contact center/data capabilities into unified solutions.

Location: This role will be remote and based in the US.

Travel: Approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

- Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.

- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.

- Based in New York, New Jersey, Washington State, or the San Francisco bay area, California: $154,304.00 - $192,880.00.

- This role may be eligible to participate in Twilio’s equity plan.

## Skills

### Required
- complex solution architecture
- trust-related domains
- executive communication
- cross-functional partnerships
- product strategy

### Nice to have
- regional technical authority
- repeatable architectures
- Product/PMM partnership
- encryption/key management
- data residency architectures

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8180238?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)