# Sr. Manager, Engineering

**Company**: Dialpad
**Location**: Vancouver, BC
**Experience**: senior
**Job type**: full-time
**Salary**: $232,000-$281,500 CAD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8692365002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9101e332-d4a

## Description

Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling.

Reporting directly to the VP of Engineering, you'll own the calling experience end-to-end: frontend, backend, and hardware devices.

You'll lead senior engineers across Dialpad's global offices.

While this is primarily a leadership role, you'll be hands-on at the start, shipping code across the frontend and backend alongside your team.

## Responsibilities

- Lead and grow a team of highly experienced engineers through regular one-on-ones, coaching, performance reviews, and career development.

- Define the 1–3 year vision and roadmap for the team alongside your product partners.

- Own large projects end-to-end: requirements gathering, planning, resourcing, and delivery.

- Lead the calling frontend, maintaining a best-in-class experience for human agents working hand in hand with our AI agents.

- Lead the calling backend through a multi-year architectural evolution.

- Grow Dialpad's hardware ecosystem.

- Evaluate technical designs and architecture proposals with an eye toward scale and rapidly evolving business needs.

- Partner with geographically distributed peers.

- Champion AI-native development.

- Drive effective engineering processes.

- Scale the team by recruiting candidates from diverse backgrounds.

- Stay hands-on when needed.

## Skills you'll bring

- 5+ years leading high-performing engineering teams.

- 10+ years professional experience as an engineer or engineering leader.

- Experience with real-time communications.

- Strong contact center domain knowledge.

- Full-stack fluency.

- Experience with cloud-native architectures.

- Demonstrated ability to diagnose and prevent performance and scalability problems.

- Hands-on fluency with AI-assisted development.

- Strong communication and collaboration skills.

## Skills

### Required
- real-time communications
- contact center
- full-stack development
- cloud-native architectures
- AI-assisted development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8692365002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)