# Customer Service Rep II

**Company**: Valvoline Global Operations
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Automotive

**Apply**: https://jobs.valvolineglobal.com/job/Customer-Service-Rep-II-KY/1421709700/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_90fe7b0c-51f

## Description

At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

The role of the Customer Service Rep II is responsible for managing customer orders received from a variety of sources, handling customer inquiries, and concerns, while using research skills to troubleshoot customer issues.

Responsibilities:

- Process and manage customer orders

- Handle customer inquiries and concerns related to orders and accounts, which includes understanding and identifying data issues and submitting them for correction using the Master Data platform

- Research accounts receivable variances based on customer payments. May be asked to attend monthly Credit/Accounts Receivable meetings to discuss account issues alongside the VGO Credit Team. May also be required to process weekly and biweekly payments to customers and/or research and make corrections related to the distributor delivered process

- Provide proactive communication to internal and external business partners

- Must be able to work with plants, carriers, and others to schedule shipments to meet customer requirements

- Must be able to navigate systems outside of the SAP ordering system, for example: customer specific portals, Salesforce, etc.

- Must be able to resolve customer account issues in a timely and professional manner

- Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion

Requirements:

- High School Diploma or GED is required; college degree preferred

- Minimum 2 years of Customer Service or related experience

- SAP experience preferred

- Microsoft Office Applications (Excel, Word, Power Point) required

- Ability to work in office Monday to Friday full time (Lexington, KY)

## Skills

### Required
- Microsoft Office Applications
- SAP
- Customer Service

### Nice to have
- college degree

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Source: [Apply at jobs.valvolineglobal.com](https://jobs.valvolineglobal.com/job/Customer-Service-Rep-II-KY/1421709700/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)