# Digital Transformation Consultant (ISM/ESM)

**Company**: Samsara
**Location**: Remote - Mexico
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8259091?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_90fc37d9-1e1

## Description

We are seeking a Digital Transformation Consultant (ISM/ESM) to join our Engagement Services team in Customer Success. As a consultant-level role, you will partner directly with our largest Enterprise customers in a focused, roughly three-month engagement to understand their operational processes, map how those processes connect to the Samsara platform, and translate that understanding into a well-defined, build-ready request for our Solutions Integration Services (SIS) team.

Responsibilities:

- Discover and define processes (weeks 1–6)

- Run structured discovery with customer stakeholders to document current-state processes and systems.

- Facilitate workshops to map future-state process flows and identify where data must be sent, received, or transformed.

- Build a systems and API inventory covering data volumes, authentication constraints, and regulatory or data-residency considerations.

- Engage SIS early for lightweight feasibility checks so blockers surface before build.

- Package requirements (weeks 6–10)

- Turn findings into a prioritized requirements package: use cases, field-level data mappings, success criteria, and open risks.

- Validate the package with customer stakeholders and the internal account team (CSM, ESM, Sales Engineer).

- Complete and submit the SIS Request Log so scoping starts from a validated baseline.

- Hand off and transition (weeks 10–12)

- Join the initial SIS/ESM scoping meeting to preserve context and answer requirements questions directly.

- Support the ESM during SOW drafting where scope or customer intent needs clarification.

- Formally close the discovery engagement once SIS and the ESM confirm the request is ready for build, with documentation handed off in full.

- Ongoing

- Track engagement status, milestones, and timelines in Salesforce and Compass.

- Maintain a library of discovery templates and playbooks by integration type, and share lessons learned with the teams that originate requests.

- Champion Samsara's cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.

Requirements:

- 7+ years in a customer-facing consulting, business/systems analysis, solutions consulting, or implementation role, ideally in enterprise SaaS or IoT software.

- Experience running structured discovery with enterprise customers: stakeholder interviews, current- vs. future-state process mapping, and requirements gathering.

- Working understanding of APIs and system-integration concepts; comfortable in technical conversations without needing to write integration code.

- Strong facilitation, synthesis, and documentation skills, with the ability to turn cross-functional conversations into an actionable requirements document.

- Track record managing multi-month, multi-stakeholder engagements independently, with ownership of timeline and quality.

Nice to Have:

- Experience with integrations involving fleet/telematics, ERP, WMS, TMS/dispatch, HRIS, or fuel-card systems.

- Familiarity with Salesforce and services/project-tracking tools.

- Background as a Solutions Consultant, Sales/Solutions Engineer, Professional Services consultant, or Business/Systems Analyst.

- Experience supporting Mexico and broader LatAm Enterprise accounts.

What Success Looks Like:

- Speed: Short time from kickoff to a request SIS accepts without further scoping clarification.

- Quality: Requests that need no rework during SIS and ESM scoping.

- Cycle time: Faster path from Request Log to signed SOW compared with baseline.

- Customer experience: Strong discovery-phase CSAT and feedback from Enterprise stakeholders.

- Portfolio impact: More Enterprise accounts moving from an unscoped integration need to a signed, in-build SIS project each quarter.

## Skills

### Required
- API
- system-integration
- facilitation
- synthesis
- documentation
- project management

### Nice to have
- fleet/telematics
- ERP
- WMS
- TMS/dispatch
- HRIS
- fuel-card systems
- Salesforce

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8259091?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)