# Guest Experience Agent

**Company**: AccorHotel
**Location**: Doha, Doha Municipality
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000160940381-guest-experience-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/guest-experience-agent-90e21311-0b9/

## Description

Join Fairmont Doha as a Guest Experience Agent, delivering exceptional luxury hospitality and creating memorable experiences for guests.

As part of the globally respected luxury hospitality brand, Fairmont, you will be responsible for welcoming guests, anticipating their needs, handling inquiries and requests, resolving concerns, and ensuring every interaction reflects Fairmont's standards of service excellence.

Key Responsibilities:

- Welcome and engage guests warmly and professionally

- Anticipate guest needs and deliver personalized experiences

- Handle guest inquiries, requests, and complaints efficiently

- Coordinate VIP arrivals, amenities, and special occasions

- Resolve guest concerns and ensure effective service recovery

- Maintain accurate guest profiles and preferences

- Coordinate with Front Office, Concierge, Housekeeping, and Food & Beverage teams

- Promote hotel facilities, services, and loyalty programs

- Follow up with guests to ensure satisfaction

- Maintain Fairmont's luxury hospitality and service standards

- Ensure a seamless and memorable guest journey

Qualifications:

- High school diploma or bachelor's degree in Hospitality Management or a related field

- Previous experience in luxury hospitality or guest relations is an advantage

- Excellent verbal and written communication skills

- Strong customer service and interpersonal skills

- Knowledge of luxury hotel operations and service standards

- Ability to handle guest complaints and resolve issues professionally

- Proficiency in Microsoft Office and hotel management systems such as Opera PMS/Cloud

- Excellent organizational and multitasking abilities

- Strong attention to detail and problem-solving skills

- Fluency in English; additional languages are an advantage

- Professional appearance and positive attitude

- Flexibility to work shifts, weekends, and public holidays

Employee Benefits:

- Complimentary upgrades, extended stays, and discounted stays across Fairmont & Raffles properties

- Special dining and wellness discounts

- Added luxuries to enhance your experience

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## Skills

### Required
- Microsoft Office
- Opera PMS/Cloud
- English
- customer service
- interpersonal skills
- problem-solving skills

### Nice to have
- additional languages

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000160940381-guest-experience-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)