# Technical Account Manager Analyst (New Grad)

**Company**: Okta
**Location**: Chicago, IL
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: $84,000-$126,000 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/7363101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_90d8ab8f-8a4

## Description

As a Technical Account Manager Analyst at Okta, you will play a vital role in driving success across Auth0 and adjacent technologies. You will support a large and growing volume of customers in our digitally-led engagement model to help maximise the value of their investment.

Responsibilities:

- Execute proactive outbound playbooks to select customers related to product activation and essential security features.

- Plan and co-host webinars to complement asynchronous communication with live 1:many touch points.

- Provide timely, professional, prescriptive responses to inbound customer inquiries.

- Help customers achieve their technical goals by sharing best practices that are rooted in both security and seamless user experience.

- Support the wider team to execute 1:many programs that remove roadblocks and enable ongoing product adoption among our customer base.

- Continuously familiarise yourself with Okta’s product offerings and industry trends.

- Earn certifications.

- Partner with adjacent teams such as Support, Customer Success (CS), and Digital Growth to offer customers a holistic experience.

- Leverage AI assistants to do all of these things efficiently, at scale.

Requirements:

- Bachelor's degree in Information Systems, General Engineering, Computer Science or related field preferred.

- Analytical and problem-solving minded, detail and results-oriented, and a quick learner.

- A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.

- Excellent verbal and written communication skills.

- Ability to set clear expectations and respectfully challenge assumptions.

- Ability to diffuse tense situations.

- Curiosity for – and eagerness to learn – new technologies, tools, or platform capabilities in order to apply them to meet customer needs.

- Familiarity with AI assistants and prompt engineering.

- Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyse data.

- Basic familiarity with Identity and Access Management (IAM) concepts and security principles for enterprise IT and consumer applications.

- Basic knowledge of the software development lifecycle, as well as interest in cloud-based infrastructure, solution design, integrations, and digital security.

- An interest in influencing customer behaviour and health metrics to drive mutual success.

- Familiarity with SaaS platforms and services, their adoption, integration, and ongoing use.

- Experience in any of the following: Technical Support, Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar roles is a plus.

- Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen.

## Skills

### Required
- Identity and Access Management (IAM)
- cloud-based infrastructure
- solution design
- integrations
- digital security
- AI assistants
- prompt engineering
- SaaS platforms

### Nice to have
- Technical Support
- Technical Account Management
- Technical Consulting
- Product Management
- Solution Architect

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/okta/jobs/7363101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)