# FBS Network Engineer

**Company**: Capgemini
**Location**: Brazil
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/pRd2TCTkwU2dEo2ipYoB7J/remote-fbs-network-engineer-in-brazil-at-capgemini
**Canonical**: https://yubhub.co/jobs/job_90cf3dbc-2b3

## Description

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. We believe that the foundation of every successful business lies in having the right people with the right skills. As a Network Engineer, you would support for any/all project activities within network and telecom, including gathering customer requirements and providing pricing support for needed requirements. This includes the supporting the design, development, documentation, implementation and operation of the network and telecom systems, including prototypes into the production environment.

Responsibilities:

- Ensuring the business logic and call flows remain intact throughout the migration.

- Managing the carrier porting, SIP trunking, and infrastructure configuration.

- Support the collection and management of customer requirements (RFS), including attending customer pre-project discussions to represent network and telecom.

- Support the process of developing ROMs (project estimates), defend the ROM and solicit formal ROM approvals

- Support the direct implementation of small network and/or telecom projects, including the development and management of project plans

- Assist in the on-boarding of external resources to support larger projects or to support a large number of projects. In addition, provide oversight to the 3rd party engineering resources to assist with the implementation of the project(s).

- Provide monthly reporting data for all project activities. This role will act as a mentor to lower roles, and support a continuous process improvement activities.

- Working with their manager and/or director, this role will help provide individual and team goals to the management to be used in the annual performance management tool, Additional responsibilities include assisting in the training of new hires.

- Support the design, development, documentation, implementation and operation of the network and telecom systems, including prototypes into the production environment Project management

- Understands basics of project management, timelines and critical path Budget awareness

- Understanding of project budgets including understanding of basic finance treatments and timings Dependability and Time Management

- Completes assigned tasks on time and predictably.

## Skills

### Required
- Telecom system experience
- Advanced Scripting: Expert-level knowledge of Cisco Unified Contact Center Enterprise (UCCE) scripting and call studio.
- Call Flow Logic: Ability to reconfigure and validate complex call flows, IVR menus, and queueing logic to align with new Bandwidth entry points.
- Platform Knowledge: Strong grasp of Finesse, CUIC (reporting), and CVP (Voice Portal).
- Post-Migration Support: Experience providing Tier 3 support for contact center agents and managing 'Day 2' optimization based on business feedback.
- Carrier & Porting Expertise: Proven experience managing large-scale Toll-Free and DID migrations (preferable to Bandwidth).
- SIP & Gateway Management: Deep knowledge of Cisco VCube (CUBE) setup, dial-peer configuration, and SIP normalization.
- Infrastructure: Proficiency in Cisco Unified Communications Manager (CUCM) and Cisco Unified Border Element.