# Sr. Engagement Manager, LATAM

**Company**: Databricks
**Location**: Remote - Mexico
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q18350420

**Apply**: https://job-boards.greenhouse.io/databricks/jobs/8530605002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_90cabc0c-9d5

## Description

You will serve as a trusted advisor within the Professional Services organization to account teams and customers in Latin America (LATAM) for successful implementation and value realization. Your key responsibilities will include:

Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.

Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.

Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.

Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.

Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.

To succeed in this role, you will need:

7-10 years running a Professional Services line of business.

10+ years in senior customer-facing roles with a mix of influencing and execution.

Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).

Strong knowledge of Databricks architecture, competitors, and migration benefits.

Proven track record of managing large-scale program plans and service delivery.

Ability to travel up to 25-50% as required.

## Skills

### Required
- Professional Services
- Latin America
- Strategic Leadership
- Advanced Selling
- Account Growth
- Cross-Functional Alignment
- Customer Sentiment
- Databricks Architecture
- Competitors
- Migration Benefits

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/databricks/jobs/8530605002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)