# Senior Assigned Support Engineer-(Designated / Premier Support)

**Company**: GitLab
**Location**: Bangalore, India
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8918853002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_90b77c90-bd4

## Description

GitLab is seeking a Senior Assigned Support Engineer to provide technical support to its largest Self-managed, GitLab Dedicated, and GitLab.com customers.

As an Assigned Support Engineer, you'll be a trusted technical advisor, helping customers avoid operational disruption and get the most from GitLab. You'll combine deep Linux systems expertise, GitLab and CI/CD knowledge, and a proactive support mindset to understand each customer's environment, anticipate and prevent issues, and solve complex technical and business challenges.

Responsibilities:

- Provide technical support to large Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring their GitLab environments remain stable and performant.

- Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux utilities such as strace.

- Build strong, proactive relationships with key customer stakeholders, helping them prioritize and address their most important technical blockers.

- Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive bug fixes, influence feature development, and help shape product goals and roadmap.

- Act as a technical expert on GitLab and CI/CD implementations, advising customers on how incidents and service interruptions impact their workflows and how to mitigate them.

- Create and improve support content, including documentation and knowledge articles, to help customers and GitLab team members resolve issues more efficiently.

- Partner closely with Support Engineering team members through pairing sessions and stable counterpart relationships to share knowledge and solve problems together.

- Contribute to team growth by participating in hiring processes.

Requirements:

- Background managing complex, customer-facing support cases end-to-end.

- Advanced troubleshooting skills with the ability to investigate ambiguous, multi-layered technical issues.

- Strong Linux systems administration knowledge (LFCE or RHCE equivalent).

- Practical experience with GitLab and continuous integration / continuous delivery (CI/CD).

- Ability to write and maintain clear, reusable support content.

- Proficiency with scripting languages (such as Ruby or Bash) and familiarity with model-view-controller (MVC) frameworks.

- Effective communication skills for explaining complex technical topics to audiences with varying technical backgrounds.

- Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms.

Benefits:

- Benefits to support your health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental Leave

## Skills

### Required
- Linux systems administration
- GitLab
- CI/CD
- Troubleshooting
- Scripting languages
- DevOps practices

### Nice to have
- Kubernetes
- Serverless platforms
- Ruby on Rails

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8918853002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)