# Senior Solutions Engineer

**Company**: Fin
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8011085?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_907b3ed6-3c7

## Description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.

## What's The Opportunity?

Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Fin, you'll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence.

## About the Role:

Fin is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you'll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle.

## What Will I Be Doing?

- Lead technical discovery to identify and address our customers' needs

- Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise

- Conduct impactful, value-based solution reviews and in-depth technical sessions

- Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities

- Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues

- Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning

- Build trust with customers by approaching challenges with empathy and curiosity

- Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin

- Commit to customer success, ensuring lasting value and proactively addressing challenges

## What Skills Do I Need?

- Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships

- Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations

- Ability to solve problems independently while thriving in collaborative team environments

- Proven time management skills in a dynamic team environment

- Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle

- Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact

- Experience working closely with product and engineering teams to communicate customer feedback and influence product direction

- Familiarity with managing POCs, RFPs, and addressing complex security questions

- Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity

- Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks

- Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company

- Willing and able to travel occasionally

## Benefits

- Competitive salary and equity in a fast-growing start-up

- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

- Regular compensation reviews - we reward great work!

- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

- Pension scheme & match up to 4%

- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

- Flexible paid time off policy

- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

- If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too

- MacBooks are our standard, but we also offer Windows for certain roles when needed

## Skills

### Required
- technical pre-sales
- C-Level technical and business relationships
- technical discovery
- value presentations
- problem-solving
- time management
- solution reviews
- technical sessions
- Proof of Concepts (POCs)
- RFPs
- customer security questions
- product planning
- empathy
- curiosity

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8011085?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)