# Senior IT Support Analyst

**Company**: Clifford Chance
**Location**: Delhi, India
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Consulting

**Apply**: https://jobs.smartrecruiters.com/CliffordChance/744000159310429--senior-it-support-analyst?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-it-support-analyst-905bce3d-7ce/

## Description

As a Senior IT Support Analyst in IT Client Services Management at Clifford Chance, you will play a key role in delivering high-quality, user-focused technology support to the Delhi office.

You will work closely with colleagues across local and global IT teams to keep operations running smoothly, resolve issues, and drive continuous improvement.

Responsibilities:

- Provide deskside and remote IT support services to the Delhi and Hyderabad offices.

- Deliver high-quality, face-to-face support, acting as a trusted advisor who helps users get the most from their technology.

- Develop an understanding of how lawyers and business professionals work so you can recommend technology that genuinely improves the way they work.

- Troubleshoot and support core technology tools (Windows, Outlook, Microsoft 365, cloud applications) and legal technology applications.

- Use AI tools, such as Microsoft 365 Copilot, as an everyday part of your work to diagnose issues, find answers faster, document solutions, and improve your own productivity.

- Look beyond the individual ticket: spot recurring issues and trends, and suggest preventative fixes, self-service guidance, or automation so problems are resolved before users notice them.

- Help colleagues adopt new technologies and ways of working, through coaching, quick tips, and short training sessions.

- Support the end-user device lifecycle, including asset management, deployment, refresh, and returns.

- Act as a power user of core technologies and support Audio/Visual system set-up.

- Provide concierge-style support via the Tech Hub, creating a welcoming, service-led experience.

- Interface with other support teams locally and globally, sharing knowledge and best practice.

- Liaise with other support levels and application support teams to identify root causes and reduce recurring problems, escalating where needed.

- Adhere to professional standards and ITIL methodology to ensure consistency in IT support.

- Participate in an on-call rotation for after-hours and weekend support.

- Stay up to date with emerging technologies, particularly AI, analytics, and modern device management, and share ideas on how they could improve the service we provide.

Qualifications:

- Bachelor's degree in IT or a related field.

- ITIL Foundation or above desirable.

- Microsoft certifications (for example Microsoft 365 or Endpoint Administrator) desirable.

- Additional certifications or self-directed learning in AI, automation, client service, or project management are desirable.

We are looking for someone who delivers excellent service today and is energised by how technology is changing the way we work.

Requirements:

- Strong interpersonal and client service skills, with the ability to build rapport and ask effective questions.

- An advisory approach to working with users, providing professional advice and recommendations.

- Excellent communication skills (oral and written), with the ability to explain technology in plain, jargon-free language.

- Genuine curiosity and a hunger to learn: you actively seek out new tools, skills, and better ways of working, and you are quick to put them into practice.

- Hands-on use of AI tools (for example Microsoft 365 Copilot, ChatGPT or similar) in your day-to-day work, and enthusiasm to make AI a core part of how you solve problems.

- A proactive, improvement-focused mindset: you would rather prevent a problem than fix it twice, and you are happy to challenge 'the way it has always been done'.

- Adaptable and comfortable with change in a fast-paced environment, able to work under pressure, prioritise tasks, and meet deadlines.

- An analytical, strategic thinker and problem-solver.

- Proficiency in Microsoft 365, Intune/MDM, and DMS, and a basic understanding of networking (DHCP, DNS, WAN/LAN, Wi-Fi).

- Experience in IT asset management and the end-user device lifecycle, with a background in technology support and system administration.

- Support desk or IT industry experience preferred.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft 365
- Intune/MDM
- DMS
- AI tools
- ITIL methodology
- analytical thinking
- problem-solving
- communication skills

### Nice to have
- ITIL Foundation
- Microsoft certifications
- AI
- automation
- client service
- project management

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/CliffordChance/744000159310429--senior-it-support-analyst?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)