# Assistant Fraud Strategy Manager **Company**: Barclays **Location**: Gurugram **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Category**: Product Management **Industry**: Finance **Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Gurugram-DLF-Downtown/Assistant-Fraud-Strategy-Manager_JR-0000132094-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_9015b845-5a6 ## Description As an Assistant Fraud Strategy Manager at Barclays, you will spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. **Purpose of the role** Product Managers are responsible for leading the strategic focus of the product(s), defining the product vision, market strategy, and competitive analysis. They think about the product's future and how it will evolve over time. They work with various teams, including marketing, engineering, operations, and sales, to ensure everyone is aligned on the product strategy. They use data and market research to inform their decisions and prioritize product features. **Accountabilities** - Define Product Strategy: Accountable for defining a product strategy that aligns with business vision, managing capabilities, balancing short-term with long-term goals, ensuring that products meet market demands and drive growth. - Cross functional alignment: Leadership of cross-functional relationships, working with various cross-functional teams to ensure alignment of product strategy and goals. - Risk and Control: Accountable for overseeing product risk management, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the product management and control functions. - Product Development Lifecycle: Own product development lifecycle, from concept to launch, ensuring efficient processes, on-time delivery, and alignment with E2E customer expectations and experience. - Deliver Product Goals and Performance: Deliver clear objectives and key outcomes to steer the product vision and ensure alignment with company’s business goals, financial targets, and strategic vision, driving long-term business success. - Data driven decisions: Monitor product performance through data-driven analysis and insights, regularly assessing progress against objectives and adjusting the strategies as needed to optimise outcomes and maximise value for both business and customer. - Customer-Centric Focus: Drive a customer-first approach across the product vision, ensuring customer insights, feedback, behaviours, and pain points are at the core of the product strategy and decision-making process. - Business and financial acumen: Understanding pricing models, costs structures, and ROI to make financially grounded decisions regarding product development. **Critical / Essential Skills:** - Define clear business requirements, manage prioritised backlogs and support feature teams through delivery using Agile ways of working and JIRA. - Extract and analyse data from Barclays Information Warehouse using Structured Query Language, translating complex datasets into clear, business-focused insights and recommendations. - Apply statistical and analytical techniques to identify fraud loss trends, performance drivers, root causes, risks and improvement opportunities. - Use management information, dashboards, funnel data, complaints, contact drivers and customer feedback to support evidence-based decision-making. - Own and assess customer journeys end to end, map pain points and conduct journey health checks to improve customer and colleague outcomes. - Establish, monitor and interpret journey and customer-outcome measures, including Net Promoter Score, complaints, customer effort, fraud losses and operational performance. - Investigate complex customer and fraud-related issues and translate findings into strategic and operational change initiatives. - Demonstrate strong knowledge of risk, control and governance practices, including Operational Risk and Control Assessments, issue management, Consumer Duty, control monitoring, evidence gathering and escalation. - Exercise sound judgement on when to act, align or escalate, particularly where customer harm or regulatory risk may arise. - Build effective relationships with stakeholders across the United Kingdom and India, including Product, Operations, Technology, Risk, Compliance, Controls and Customer Experience teams. - Coordinate cross-functional and cross-skilled teams to deliver sustainable journey, fraud strategy and customer-outcome improvements. - Produce high-quality governance materials, management information, presentations and written recommendations for senior decision-makers. - Apply structured problem-solving, strategic thinking, attention to detail and ownership to resolve complex business challenges. - Demonstrate commercial acumen and knowledge of market trends and the competitor landscape to benchmark performance and inform priorities. - Use artificial intelligence-enabled tools responsibly to improve analysis, insight generation, backlog quality and documentation, while retaining accountability for outcomes. - Use Microsoft Excel and Microsoft PowerPoint to at least an intermediate level. ## Skills ### Required - Agile - JIRA - Structured Query Language - Statistical analysis - Microsoft Excel - Microsoft PowerPoint - Risk management - Governance - Customer journey mapping - Data analysis - Strategic thinking ### Nice to have - Fraud and scam domain knowledge - SQL skills - Experience supporting AI-enabled processes or transformation - Fraud and scam loss management --- Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Gurugram-DLF-Downtown/Assistant-Fraud-Strategy-Manager_JR-0000132094-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)