# Rooms Division Supervisor - SP

**Company**: Princesscruises
**Location**: Buenos Aires
**Work arrangement**: onsite
**Experience**: senior
**Job type**: fixed term contract
**Category**: Hospitality
**Industry**: Tourism

**Apply**: https://princesscruises.pinpointhq.com/en/postings/b07c8b3b-1717-424a-8fb5-c313b94e8997?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8ffd886d-d12

## Description

As a Rooms Division Supervisor with Princess Cruises, you will play a key role in ensuring the highest standards of housekeeping, sanitation, and maintenance in public areas and staterooms. You will be responsible for monitoring the Housekeeping performance, performing daily inspections, and driving the use of OCEAN Hospitality and GuestView Housekeeping tools to deliver a personalized service to guests.

Key responsibilities include:

- Ensuring Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates' public areas as well as guests and officers' staterooms are always upheld.

- Co-owning and monitoring the Housekeeping performance through the Quality Assurance strategy and company-issued standards.

- Performing daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.

- Driving and optimizing the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.

- Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers' rooms, including problem resolution and all Service Excellence related guest inquiries.

- Regularly monitoring guest feedback, Service Excellence platform, and OBE information to identify trends that might compromise the guest experience.

- Ensuring guest group activities and setups performed by personnel always meet the required standards and time frame.

- Identifying and communicating furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).

- Consistently exceeding the Housekeeping defined targets, by driving a personalized guest and teammate-centric & experience culture, reducing friction points, and mitigating negative surprises.

- Ensuring utilization of Princess MedallionClass products, services, and applications to drive engagement in delivering a guest and teammates-centric experience.

- Enforcing accountability and ownership of the Service Excellence platform and philosophy.

- Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship-specific post-cruise complaints.

- Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and shares insights on operational efficiencies.

Requirements include:

- Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.

- Must have a clear understanding of Public Health and Environmental requirements relating to the servicing of public areas.

- The ability to be proactive in the department and work with minimal supervision.

- Excellent command of the English language, both verbal and written.

Benefits include:

- A competitive salary package.

- Your own comfortable double cabin - your private space to relax and recharge.

- Company-paid travel to and from the ship, so you can focus on the journey ahead.

- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).

- A vibrant recreation and welfare program designed to support your well-being and work-life balance.

- Access to exceptional learning and development opportunities to grow your skills and advance your career.

- The chance to travel the world, exploring exciting destinations while doing what you love.

- A welcoming, inclusive, and dynamic work environment where your contributions are valued.

## Skills

### Required
- Housekeeping
- Supervision
- Public Health
- Environmental requirements
- English language

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Source: [Apply at princesscruises.pinpointhq.com](https://princesscruises.pinpointhq.com/en/postings/b07c8b3b-1717-424a-8fb5-c313b94e8997?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)