# Senior Client Education Manager

**Company**: Benevity
**Location**: Toronto, Ontario
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: CA$98.6K - CA$126.6K
**Category**: Marketing
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/benevity/bf794708-48db-4bf1-8225-6b56cc56c09b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8ff00735-924

## Description

The Senior Client Education Manager is a strategic and innovative role responsible for designing and leading a modern, integrated enablement strategy to dramatically improve client experience and education quality.

This role drives the agile content development process, focused on creating high-impact content and strategically using technology to deliver it in a personalized manner. They ensure Benevity's clients are educated, engaged, and equipped to maximize the impact of industry-leading corporate social responsibility software solutions.

**Responsibilities**

- Lead a personalized, modern client enablement strategy rooted in design thinking principles, ensuring high-impact learning experiences across the client journey.

- Apply expert knowledge of adult learning theory to determine what content is built, how it is structured, and how it is served to maximize product adoption, client utilization, and retention.

- Evaluate and lead the design of the entire client education architecture, focusing on personalizing the journey and structuring content by persona and client lifecycle stage.

- Drive innovation in content delivery, including adaptive learning pathways and integrating generative AI for both content creation and delivery.

- Elevate existing learning assets to ensure accuracy, relevance, and the highest quality learner experience.

- Identify and develop certification programs to position Benevity clients as domain experts and enhance professional credibility.

- Collaborate cross-functionally with teams to integrate client education directly into the user experience and ensure content remains current and highly relevant.

- Deliver training directly to clients through methods including instructor-led workshops and webinars, adjusting content and delivery style to suit diverse audiences.

- Evaluate the effectiveness of education programs using performance metrics, usage data, and feedback to provide data-driven recommendations to leadership and drive continuous improvement.

**Requirements**

- 7+ years of experience in client training or enablement, specifically within a B2B SaaS environment.

- Proven experience leading agile content design and delivery of large-scale client-facing education programs and instructor-led workshops and webinars.

- Experience in strategic implementation and optimization of a core learning platform/LMS to support high-quality content structure, learner experience, and reporting.

- Strong understanding of adult learning theory and design thinking methodology.

- Proficiency in modern learning development tools such as Articulate, Camtasia, or similar platforms.

- Expertise in applying user experience (UX) principles to content design and deploying in-product guidance to deliver contextual, just-in-time support.

- Demonstrated proficiency in applying Generative AI tools to enhance both content creation efficiency and scale personalized content delivery.

- Skilled in developing content across various formats, including eLearning, microlearning, video, job aids, and performance support resources.

- Demonstrated visual design skills with a focus on layout, branding, accessibility, and learner engagement.

- Exceptional communication and presentation skills, with the ability to engage and educate diverse audiences.

- Strong ability to collaborate effectively with cross-functional teams and influence outcomes.

- Strong analytical skills, with the ability to translate data into actionable insights.

## Skills

### Required
- adult learning theory
- design thinking methodology
- Articulate
- Camtasia
- user experience (UX) principles
- Generative AI tools
- eLearning
- microlearning
- video production
- visual design

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/benevity/bf794708-48db-4bf1-8225-6b56cc56c09b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)