# Parcel Refunds and Returns Manager

**Company**: Asda
**Location**: Asda House
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: Competitive salary plus benefits
**Category**: Logistics & Supply Chain
**Industry**: Retail

**Apply**: https://asda.wd103.myworkdayjobs.com/en-US/AsdaJobs/job/Asda-House/Parcel-Refunds-and-Returns-Manager_R-109350-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8fe81012-80d

## Description

We are seeking a Parcel Refunds and Returns Manager to lead the strategic development, optimisation, and ongoing performance of the George.com and third-party returns experience.

The successful candidate will be responsible for:

- Leading the transformation of the returns operating model, driving customer satisfaction, operational efficiency, and commercial performance

- Defining and prioritising the returns development roadmap aligned to customer needs and strategic objectives

- Making decisions on propositional changes, balancing customer experience, cost, and operational feasibility

- Managing business cases, benefits tracking, and KPI performance for returns initiatives

- Overseeing multiple development and change initiatives, ensuring delivery to time, cost, and quality

- Analysing data and trends to identify issues, opportunities, and risks, and providing recommendations to senior stakeholders

- Leading industry and competitor proposition reviews to ensure George.com remains market-competitive

- Building strong relationships across Operations, Tech, Customer Service, Finance, and Commercial teams

- Influencing and aligning cross-functional teams to deliver shared objectives

- Building and line-managing a high-performing, insight-led team focused on continuous improvement

The ideal candidate will have:

- Strong experience in eCommerce, logistics, returns, or operational development roles

- A customer-focused approach with strong commercial awareness

- Proven people management and leadership capability

- Confidence working with complex data sets, performance metrics, and insight generation

- Demonstrated ability to deliver development projects aligned to strategic business goals

- Excellent stakeholder management and influencing skills

- Ability to provide clear, concise, and commercially grounded recommendations

Asda offers a competitive salary, plus benefits including:

- Discretionary company bonus

- Company pension up to 7% matched

- Company Car allowance of £5,700

- 15% colleague discount in store and online

- Free access to wellbeing services, including Stream, 24/7 virtual GP, counselling, health and dental cash plans, and a 24/7 employee assistance helpline

- Asda Allies Inclusion Networks

- Excellent parental leave policies

## Skills

### Required
- eCommerce
- logistics
- returns
- operational development
- data analysis
- stakeholder management
- leadership

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Source: [Apply at asda.wd103.myworkdayjobs.com](https://asda.wd103.myworkdayjobs.com/en-US/AsdaJobs/job/Asda-House/Parcel-Refunds-and-Returns-Manager_R-109350-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)