# Sales Optimization Support Analyst - Federal

**Company**: Hewlett Packard Enterprise
**Location**: Spring, Texas
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $65,200 - $150,500
**Category**: Sales
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Spring-Texas-United-States-of-America/Sales-Optimization-Support-Analyst---Federal--Houston-Frisco--TX-_1216411-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8fd9d1b5-b57

## Description

The Sales Optimization Support (SOS) Team at Hewlett Packard Enterprise partners with the HPE North America sales community to provide exceptional support in executing operational tasks.

As a Sales Optimization Support (SOS) Analyst, you will play a key role in enabling HPE sellers to generate more revenue by tracking and completing requests related to sales pursuit, order management, and post-sales on their behalf.

In this role, you will:

- Be directly aligned to a group of sales professionals to develop relationships and anticipate needs in a high-touch relationship model.

- Leverage prior knowledge, SOS job aids, SOS process experts, and business process owners to resolve issues or route to the appropriate teams at HPE.

- Navigate HPE’s processes to complete requests and solve problems in a timely manner and closer to the customer, where the cost is the lowest.

- Track requests to completion, ensuring sellers have the resolution needed to communicate to customers and partners as appropriate.

- Provide input and identify process improvement opportunities to improve quality, operational efficiency, and end-to-end workflow effectiveness.

Daily responsibilities:

- Manage sales pursuit requests related to equipment loans, quotes, deal registrations, and other items to help close the sale.

- Track orders, shipment status, and other pertinent items related to order fulfillment.

- Address post-sales issues by identifying the appropriate process based on time since shipment, cost, and scope of request.

- Redirect requests to other HPE teams for tasks not in scope for SOS.

- Maintain an Excel-based tracker of requests and prepare monthly scorecards.

- May serve as a process expert for one or more processes supporting SOS teammates.

Education and Experience:

- 2+ years of experience in sales or sales support roles preferred.

- Bachelor’s degree in business management or equivalent experience preferred.

Required skills:

- Exceptional customer service focus with sharp attention to detail.

- Comfortable with ambiguity and digging in to determine root cause of issues and driving to closure.

- Understanding of a matrixed environment and confidence in following up on tasks across other teams.

- Ability to thrive under pressure while managing a variety of requests, often simultaneously.

- Able to prioritize time and focus on critical tasks, comfortable asking for assistance to ensure timely resolution when workload is high.

- Patient and persistent with confidence to escalate early when support is needed.

- English language written and verbal communication skills.

The expected salary/wage range for this position is $65,200 - $150,500 per year in Texas. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

## Skills

### Required
- customer service
- problem solving
- communication
- time management
- prioritization

### Nice to have
- sales support
- business management
- Excel

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Spring-Texas-United-States-of-America/Sales-Optimization-Support-Analyst---Federal--Houston-Frisco--TX-_1216411-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)