# Commercial Software Solutions Support Specialist

**Company**: IQVIA
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Berchem-Belgium/Project-Manager---Digital-Customer-Solutions_R1545295?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8fd460bf-7b8

## Description

You will support the successful implementation, adoption, and continuous improvement of IQVIA's commercial software solutions used by more than 70 pharmaceutical customers across Belgium.

**Responsibilities**

- Assist customers during onboarding, configuration, and rollout of IQVIA's innovations

- Analyze issues, identify root causes, and propose clear, structured solutions

- Collaborate with product owners, developers, and QA to escalate and resolve advanced cases

- Participate in customer meetings to understand needs, gather requirements, and translate them into actionable improvements

- Maintain accurate documentation of configurations, innovations, and best practices

- Contribute to continuous improvement of IQVIA's processes and customer experience

- Build deep expertise in all IQVIA platforms and act as an internal knowledge point for colleagues

- Lead internal projects like ISO Certification, new roadmap developments

- Drive IQVIA's innovations like IQVIA Doctor In Touch platform to the future

**Requirements**

- A strong analytical mindset with the ability to understand complex business and technical scenarios

- Experience in project management, implementation, consultancy, or a similar hybrid role

- Technical affinity: comfortable working with software platforms, data flows, and configuration logic

- Eagerness to learn IQVIA's full solution suite and understand how pharma sales processes work

- Excellent communication skills and confidence to join customer meetings

- Ability to translate customer needs into clear actions or technical requirements

- Strong organizational skills and a proactive, solution-oriented attitude

- Fluency in English, Dutch, and French (spoken and written)

- Experience in the pharmaceutical or life sciences sector is a plus but not required

- Interest in new technology like AI, automation

**Nice to Have**

- Familiarity with CRM systems, field-force tools, or commercial pharma processes

- Experience with ticketing systems, SQL basics, technical architecture or API concepts

- Prior involvement in software rollouts or customer success activities

**What We Offer**

- A role at the intersection of technology and customer engagement, with real impact on how pharma companies operate

- The chance to become an expert in a suite of widely used commercial solutions

- A supportive team that values initiative, learning, and ownership

- Opportunities to grow into product expertise, project coordination, or technical specialization

- Competitive compensation and benefits aligned with your experience

## Skills

### Required
- analytical mindset
- project management
- technical affinity
- communication skills
- organizational skills
- fluency in English
- Dutch
- French

### Nice to have
- CRM systems
- field-force tools
- commercial pharma processes
- ticketing systems
- SQL basics
- technical architecture
- API concepts

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Berchem-Belgium/Project-Manager---Digital-Customer-Solutions_R1545295?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)