# IT Service Desk Intern

**Company**: TaskUs
**Location**: Angeles, Pampanga
**Job type**: part-time
**Category**: IT
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Angeles-Pampanga-Philippines/IT-Service-Desk-Intern_R_2608_10589?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8fca8d9c-bf6

## Description

TaskUs is seeking a driven, tech-savvy, and customer-oriented IT Service Desk Intern. As the primary point of contact for end-users, you will deliver initial investigation and troubleshooting for IT technical issues and service requests. Working alongside seasoned IT professionals, you will benefit from dedicated mentorship and gain hands-on experience with enterprise-level support utilities and ticketing platforms.

**Key Responsibilities:**

- Provide first-line support to end-users through various channels, including phone, email, chat, or ticketing system, resolving routine IT problems such as basic software troubleshooting, login challenges, and password resets.

- Document, prioritize, log, and monitor incoming assistance requests using the enterprise ITSM ticketing system.

- Route unresolved issues to specialized technical teams in compliance with established service level agreements (SLAs).

- Serve as a communication link for users and stakeholders, providing updates on incident resolution, upcoming modifications, or pending approvals.

- Review and update internal technical resources and customer-facing self-service documentation.

**Qualifications & Skills:**

- Academic pursuit in Computer Science, Information Technology, Information Systems, or a related discipline (equivalent certifications or hands-on experience also accepted).

- Solid fundamental understanding of customer service principles.

- Familiarity with core office suites (Google Workspace, Microsoft Office/365), computer hardware, and basic troubleshooting.

- Exceptional problem-solving capabilities paired with a strong interest in emerging technologies.

- Outstanding written and oral communication skills centered on a customer-focused approach.

**Preferred (Bonus Points):**

- Previous exposure to enterprise ITSM tools like ServiceNow.

- Fundamental familiarity with Active Directory environments.

**What You Will Gain:**

- Hands-on industry exposure and practical experience interacting with corporate operational workflows, security frameworks, and IT tools.

- Professional guidance and personalized mentorship from senior IT leaders.

- Professional development and tangible accomplishments, including familiarity with mainstream ITSM paradigms, such as ITIL.

- A vibrant team environment with a supportive and collaborative culture focused on continuous learning and professional development.

## Skills

### Required
- Computer Science
- Information Technology
- Information Systems
- customer service
- troubleshooting
- problem-solving
- communication

### Nice to have
- ServiceNow
- Active Directory

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Angeles-Pampanga-Philippines/IT-Service-Desk-Intern_R_2608_10589?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)