# Manager - Business Analyst

**Company**: Prudential Health India (PHI)
**Location**: Mumbai
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Mumbai/Manager---Business-Analyst_25030035?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8f8ac1ed-952

## Description

Prudential’s purpose is to be partners for every life and protectors for every future.

At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.

As a Manager - Business Analyst, you will manage health & wellness business requirements and implementation in active collaboration with functional representatives. Your typical week might include:

- Soliciting, developing, and validating business requirement documentation through a clear understanding of ‘as-is’ vs ‘to-be’ process, and documenting clear acceptance criteria for user stories.

- Leading brainstorming sessions with key stakeholders to account for comprehensive business requirements and opportunities while creating delightful experiences.

- Developing in-depth understanding of business processes, articulating use-cases, user-stories & requirement documents/change requests for identified features/capabilities for applicable platforms and projects.

- Performing process impact analysis across various platforms, holding an end-to-end view of user journeys.

- Designing Business Process Flows, reviewing with key functional stakeholders, and obtaining signoff.

- Facilitating discussions, gathering feedback, and ensuring proposed improvements align with business process objectives.

- Partnering with functional process owners to support capability vision, strategy & roadmap.

- Understanding business objectives, processes, and products to make educated recommendations.

- Documenting business process flow diagrams and reviewing with functional stakeholders.

Responsibilities also include:

- Identifying pain points, bottlenecks, redundancies, delays, errors, or areas to enhance the process and uncovering root causes.

- Checking if current processes comply with relevant regulations and industry standards.

- Using techniques such as flowcharts, BPMN diagrams, or process maps to illustrate business processes.

- Undertaking iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders.

- Managing stakeholder expectations based on current book of work and capacity.

- Ensuring acceptance criteria are defined & met, and leading testing in collaboration with functional users.

You could be the right candidate if you:

- Have 7-9 years of total experience with health insurance, wellness, payments, financial services, e-commerce, insurance core systems, insurance tele-sales & customer servicing, with at least 3 years’ experience in health insurance.

- Have end-to-end knowledge of health insurance products, operations processes, and technology systems.

- Can understand high-level processes and convert them into detailed business requirement documents.

- Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems.

- Are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights.

- Are a true team player with interpersonal skills and proven ability to collaborate & communicate effectively across disciplines.

- Can function as an indispensable member of the team, operating iteratively, and are an effective communicator.

- Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools, and SDLC tracking tools.

## Skills

### Required
- health insurance
- business analysis
- process improvement
- stakeholder management
- Confluence
- JIRA

### Nice to have
- wireframing
- UX design
- customer journey mapping
- usability testing
- behavioral analytics platforms
- BI tools

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Mumbai/Manager---Business-Analyst_25030035?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)