# Director of Capacity Management

**Company**: Vocalink, a Mastercard company
**Experience**: executive
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/London-England-Angel-Lane/Director-of-Capacity-Management_R-293723?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8f7ac3a8-b45

## Description

We are seeking a Director of Capacity Management to establish and lead our enterprise approach to capacity and capability planning. This strategic leadership role will provide our Executive team with a clear, forward-looking view of whether we have the people, skills, and capacity required to deliver our strategic priorities, regulatory commitments, operational resilience obligations, and technology investment plans.

**Key Responsibilities:**

- Build our enterprise capacity management capability

- Establish and lead a consistent enterprise approach to capacity planning across Technology, Product, Operations, Business Change, and supporting functions

- Create a trusted, organisation-wide view of capacity, capability, and resource availability

- Develop capacity forecasts across a rolling 12–36 month horizon, aligned to our portfolio roadmap and strategic priorities

- Connect portfolio demand with supply, identifying capacity constraints, resource bottlenecks, and delivery risks

- Provide evidence-based recommendations on recruitment, redeployment, outsourcing, offshore capability, and third-party augmentation

- Shape workforce and capability decisions, establishing an enterprise view of the skills and specialist capabilities required to deliver our strategy

- Turn data into executive insight, developing reporting and dashboards that give senior leaders clear insight into demand, available capacity, utilisation, capability gaps, and emerging risks

**Requirements:**

- Senior leadership experience in enterprise capacity, portfolio, resource, or strategic workforce planning within a complex technology or transformation environment

- Experience designing or significantly developing an enterprise-scale capacity or demand-planning framework

- Strong understanding of how portfolio demand, delivery capacity, skills, and workforce planning interact

- Experience of forecasting demand and capacity and using scenario analysis to support investment or prioritisation decisions

- Experience working within Agile delivery environments, with an understanding of SAFe and/or Lean Portfolio Management principles

- A track record of turning complex data into clear recommendations for Executive-level stakeholders

**Nice to Have:**

- Experience in financial services, payments, critical national infrastructure, or another highly regulated environment

- Knowledge of operational resilience, regulatory change, and risk management

- Experience of capacity or workforce analytics using Power BI, SQL, Power Platform, or comparable tools

- Experience introducing AI-enabled forecasting, modelling, or planning capabilities

## Skills

### Required
- strategic workforce planning
- capacity planning
- Agile delivery
- data analysis
- leadership

### Nice to have
- financial services
- operational resilience
- Power BI
- SQL
- AI-enabled forecasting

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/London-England-Angel-Lane/Director-of-Capacity-Management_R-293723?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)