# Technical Support Engineer

**Company**: Fin
**Location**: Sydney, Australia
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7409215?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8f449d10-19c

## Description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting customers on a global level.

Responsibilities:

- Communicating efficiently and effectively with customers

- Owning customer communications and issues from initial contact until resolution

- Becoming an encyclopedia of knowledge about how Fin works and what it is capable of

- Ensuring customers have a great experience with the product

- Working directly with product teams to identify current issues and offer informed opinions on potential solutions

- Debugging complex issues

- Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes

- Influencing the direction of the Fin product through daily communication with customers and consistent collaboration with product teams

First 6 months:

- Complete company onboarding

- Dive into CS-specific trainings

- Start talking to customers

- Showcase successful and proactive communication

Requirements:

- 1-2 years of technical support experience

- Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs

- Understanding of REST API, SDKs & Webhooks

- Solid understanding of tech fundamentals + modern day tools

- Strong customer focus

- Strong communication skills

- Strong problem solving skills

- Ability to troubleshoot and utilize resources to answer questions

- Ability to take on + action feedback

- Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency

- Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas

Bonus skills & attributes:

- Completion of technical coding bootcamps

- Previous experience working in a troubleshooting environment

- Understanding code syntax or use of specifically supported frameworks

- Experience configuring supported iOS/Android Plugins

- Familiarity with native mobile development

Benefits:

- Competitive salary and equity

- Catered lunch every weekday

- Regular compensation reviews

- Unlimited access to Claude Code and best-in-class AI tools

- Flexible paid time off policy

- Healthcare stipend towards private health insurance

## Skills

### Required
- HTML
- Javascript
- CSS
- Git
- Ruby
- Rails
- APIs
- REST API
- SDKs
- Webhooks
- problem solving
- communication

### Nice to have
- technical coding bootcamps
- troubleshooting
- code syntax
- iOS/Android Plugins
- native mobile development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7409215?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)