Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting customers on a global level. Responsibilities: Communicating efficiently and effectively with customers Owning customer communications and issues from initial contact until resolution Becoming an encyclopedia of knowledge about how Fin works and what it is capable of Ensuring customers have a great experience with the product Working directly with product teams to identify current issues and offer informed opinions on potential solutions Debugging complex issues Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes Influencing the direction of the Fin product through daily communication with customers and consistent collaboration with product teams First 6 months: Complete company onboarding Dive into CS-specific trainings Start talking to customers Showcase successful and proactive communication Requirements: 1-2 years of technical support experience Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs Understanding of REST API, SDKs & Webhooks Solid understanding of tech fundamentals + modern day tools Strong customer focus Strong communication skills Strong problem solving skills Ability to troubleshoot and utilize resources to answer questions Ability to take on + action feedback Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas Bonus skills & attributes: Completion of technical coding bootcamps Previous experience working in a troubleshooting environment Understanding code syntax or use of specifically supported frameworks Experience configuring supported iOS/Android Plugins Familiarity with native mobile development Benefits: Competitive salary and equity Catered lunch every weekday Regular compensation reviews Unlimited access to Claude Code and best-in-class AI tools Flexible paid time off policy Healthcare stipend towards private health insurance