# Floor Manager - Soho Farmhouse - Pen Yen

**Company**: Soho House
**Location**: Chipping Norton, England
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5030589101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/floor-manager-soho-farmhouse-pen-yen-8f383f3a-555/

## Description

The Floor Manager is responsible for maintaining the food and beverage operation at Soho Farmhouse, working closely with the General Manager and management team. The primary goal is to manage a floor team to deliver a successful and efficient service while upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests, and staff.

Responsibilities:

- Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.

- Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like 'Cook House,' 'House Tonic,' and 'Club School.'

- Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.

- Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.

- Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.

- Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.

- Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.

- Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.

- Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.

- Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Benefits:

- Weekly Pay

- Team meal whilst on shift prepared by our chefs

- Every House Membership

- 50% off Food & Drink, 7 days a week

- Staff Room Rate; Any Bedroom, Any House, $100 a night

- Private Health and Dental Care

- Life Assurance

- Day off on your birthday

- Up to 50% Staff Discount on Cowshed & Soho Home

- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.

- Free Counselling Sessions

- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.

- Continuous training to develop yourself personally and professionally

- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Requirements:

- Minimum of 2+ years' experience in similar capacity

- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure

- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests

- Must be able to demonstrate competency as outlined in the training schedule and Club School

- Must be able to work flexible shifts and schedules, including weekends and holidays as needed

- Ability to take direction, work in a team environment and autonomously

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## Skills

### Required
- customer service
- team management
- problem solving
- training and development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5030589101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)