# Technical Support Engineer

**Company**: Stripe
**Location**: Dublin, Ireland
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7860377?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8edc64cf-ea1

## Description

## Job Description

As a Technical Support Engineer at Stripe, you will provide world-class customer service as part of the Metronome team, which is now part of Stripe.

### About the Role

You will be on the front lines, handling customer escalations, diagnosing issues, and collaborating with customers and internal teams.

Your primary responsibilities will include:

- Providing technical guidance to customers' developers on best practices for integrating with APIs and utilizing functionality.

- Troubleshooting issues, diagnosing blockers, and escalating problems to the engineering team.

- Developing internal tools to automate customer workflows and providing feedback on recurring patterns.

- Designing and assisting in implementing a comprehensive knowledge base.

### Requirements

- 2+ years of work experience in a B2B customer-facing technical support organization or in engineering.

- Experience working closely with engineering teams and providing technical feedback on customer issues.

- Ability to debug and triage bugs and escalations.

- Strong written and verbal communication skills.

- Experience writing scripts or internal tools using APIs, and functional knowledge of SQL.

### Preferred Qualifications

- Experience as an early or founding member of a support team.

- Startup experience and familiarity with scaling a support team.

- Programming experience in one or more of Typescript, Python, or Ruby.

- Experience creating knowledge base articles and internal documentation.

- Familiarity with at least one ticketing system.

## Skills

### Required
- technical support
- engineering
- customer service
- API integration
- SQL
- scripting

### Nice to have
- Typescript
- Python
- Ruby
- ticketing systems
- knowledge base creation

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7860377?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)