# Senior Manager, Litigation Docketing **Company**: Norton Rose Fulbright **Location**: Chicago, Illinois **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $150,000 - $200,000 **Category**: Legal **Industry**: Legal **Apply**: https://nrf.wd3.myworkdayjobs.com/en-US/External/job/Chicago-Illinois-USA/Senior-Manager--Litigation-Docketing_R-4274?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/senior-manager-litigation-docketing-8ed8458f-46e/ ## Description At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The Senior Manager, Litigation Docketing is responsible for the strategic and operational leadership of the firm's US litigation docketing function. **Responsibilities include:** ### Operations & Continuous Improvement - Lead the day-to-day operations of the firm’s US litigation docketing function, ensuring consistent, accurate, and timely service delivery across jurisdictions. - Establish and continuously enhance docketing procedures, workflows, training resources, and best practices to support scalable operations. - Monitor court rule and procedural changes and ensure department processes, protocols, and systems remain current. - Assess staffing, workflows, service levels, and operational needs, recommending improvements that strengthen efficiency, consistency, and business continuity. - Partner with legal support leadership to align docketing operations with the firm’s broader litigation support strategy. ### Leadership & Team Management - Lead, mentor, and develop a team of docketing professionals, fostering a collaborative, accountable, and service-oriented culture. - Establish performance expectations, provide coaching and feedback, and support professional development and career growth. - Oversee workload management, scheduling, coverage, and cross-training to ensure business continuity and consistent service levels. - Support recruitment, onboarding, succession planning, and workforce planning for the docketing function. ### Risk Management & Governance - Establish and maintain quality control procedures, service standards, and governance practices to support the accuracy and integrity of docketing data. - Serve as an escalation point for complex deadline calculations, procedural issues, court notices, and docketing inquiries. - Investigate docketing discrepancies, identify root causes, and implement corrective actions to mitigate operational and legal risk. - Promote consistency and standardization across offices, jurisdictions, and docketing practices. ### Technology - Oversee administration and optimization of the firm’s litigation docketing and calendaring platforms. - Partner with IT, vendors, lawyers, and business services stakeholders on system upgrades, enhancements, testing, rule updates, and reporting capabilities. - Monitor system performance and data integrity, identifying opportunities to improve efficiency, accuracy, and user adoption. - Support change management through training, communication, and ongoing system improvements. ### Business Partnership - Serve as a trusted resource to lawyers and legal professionals on court rules, filing requirements, litigation calendaring procedures, and complex docketing inquiries. - Collaborate with lawyers, legal support teams, and business services leadership to align docketing operations with litigation practice needs and firm objectives. - Build strong stakeholder relationships that promote consistency, service excellence, and confidence in the docketing function. **Qualifications:** - Bachelor's degree with 5-7 years of litigation docketing, calendaring, or case management experience in a law firm or similar legal environment and experience leading docketing, legal operations, or related professional staff. - In lieu of a bachelor's degree, 10 years of relevant experience in litigation docketing, legal operations, or a related legal environment and 3+ years of experience leading docketing, legal operations, or related professional staff. - Experience supporting litigation practices across multiple jurisdictions and offices; centralized docketing experience preferred. - Knowledge of federal, state, appellate, and administrative court rules, procedures, and filing requirements. - Strong expertise with litigation docketing and calendaring software such as Milana. - Experience upgrading or optimizing litigation docketing and calendaring software platforms. - Advanced ability to interpret court rules and perform complex deadline calculations. - Demonstrated leadership skills with the ability to develop teams, manage priorities, and drive operational excellence. - Strong analytical, organizational, and problem-solving skills with exceptional attention to detail. - Excellent written and verbal communication skills, with the ability to effectively partner with lawyers, legal support professionals, and business services leaders. - Proficiency with Microsoft Office and legal technology platforms. - Ability to exercise sound judgment, discretion, and confidentiality when handling sensitive client and firm information. **Benefits:** - Access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance. - Pre-tax benefits such as health savings and flexible spending accounts. - 401(k) savings plan and profit-sharing plans if eligible. - Fertility benefits designed to support fertility and family-forming journeys. - Commuter benefits where applicable and student loan assistance refinancing options. - Competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. - Generous paid maternity leave and paid paternity leave (parental leave) benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn or adopted child(ren). - Child care support through a back-up care program. - 11 Firm holidays. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - litigation docketing - calendaring - case management - leadership - team management - risk management - governance - technology - business partnership ### Nice to have - Milana - Microsoft Office - legal technology platforms --- Source: [Apply at nrf.wd3.myworkdayjobs.com](https://nrf.wd3.myworkdayjobs.com/en-US/External/job/Chicago-Illinois-USA/Senior-Manager--Litigation-Docketing_R-4274?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)