# Customer Support Representative

**Company**: Sedgwick
**Location**: Pease - Portsmouth, NH
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-NH/Customer-Support-Representative_R75683?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8ec7d41f-987

## Description

By joining Sedgwick, you'll be part of a company that makes a meaningful difference in people's lives.

As a Customer Support Representative, you will provide responsive, high-quality support to customers, auditors, and internal partners by resolving inquiries, maintaining expert knowledge of BillReview IQ applications, and ensuring accurate issue tracking and timely resolution.

**Responsibilities:**

- Serve as a contact to assist customers, auditors, and customer success, handling inquiries and ensuring a consistently positive and professional experience.

- Learn and maintain expert-level knowledge of BillReview IQ's software applications and stay current with system updates and changes.

- Respond promptly to incoming customer calls while actively logged into the phone system during scheduled hours.

- Track, manage, and resolve customer issues within defined timelines, ensuring timely follow-up and resolution.

- Build and nurture strong relationships with internal and external users to foster trust and long-term engagement.

- Identify and document software defects or change requests, collaborating with senior members of the team to log and escalate through tracking software.

- Record customer interactions accurately, including troubleshooting steps and resolution processes using the designated CRM system.

- Analyze recurring issues to identify root causes and contribute to continuous improvement efforts.

- Be available to work one late shift (11:00 AM – 8:00 PM) per week.

**Requirements:**

- High school diploma or GED required; Bachelor's degree from an accredited college or university preferred.

- One (1) year of customer service in technical support, helpdesk, or related role required, or equivalent combination of education and experience.

- Excellent verbal and written communication skills.

- Strong interpersonal skills with a customer-first mindset.

- Demonstrated ability to troubleshoot and support users of software applications.

- Solid understanding of basic computer functions, including the ability to guide users through technical processes.

- Strong organizational, time management, and multitasking skills in a fast-paced environment.

- Analytical and problem-solving abilities with attention to detail.

- Ability to research solutions, retain information, and effectively utilize available tools and resources.

- Proficiency with Microsoft Office products and general PC applications.

- Ability to work independently and collaboratively in a team environment.

- Adaptable, resourceful, and flexible approach to work.

- Ability to meet or exceed performance competencies.

**Work Environment:**

- Hybrid role with at least 3 days in the office and 2 days remote.

- Possible shifts available after training is complete include: 9:00am – 5:30pm ET, 9:30am – 6pm ET, or 10:00am – 6:30 pm ET.

## Skills

### Required
- BillReview IQ
- Microsoft Office
- CRM system
- troubleshooting
- analytical skills
- communication skills
- interpersonal skills
- organizational skills
- time management

---

Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-NH/Customer-Support-Representative_R75683?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)