# Client Manager - Custody & Fund Services

**Company**: Deutsche Bank
**Location**: Hong Kong
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Hong-Kong-Intl-Commerce-Ctr/Assistant-Vice-President--AVP----Client-Management---Service---Trust---Securities-Services--TSS---Hong-Kong_R0448304?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8eb70b57-cf3

## Description

We are seeking a Client Manager to join our Trust and Securities Services (TSS) - Custody & Fund Services (C&F) business in Hong Kong.

As a Client Manager in our Client Management & Service (CMS) team, you will be responsible for managing a portfolio of institutional clients, providing them with high-quality service and support, and identifying opportunities to grow the business.

**Key Responsibilities:**

- Act as primary relationship and service contact for an assigned portfolio of institutional clients

- Manage clients throughout their lifecycle, including onboarding, KYC refresh, account opening, account maintenance, e-banking setup, business expansion activities, and account closures

- Conduct regular client service reviews, performance discussions, and governance meetings with clients

- Monitor service quality and client satisfaction, identifying opportunities for service enhancement and process improvement

- Partner with internal stakeholders to resolve complex service matters

- Lead client onboarding and implementation activities, ensuring smooth and timely delivery against agreed timelines

- Support Enhanced Due Diligence, negative news reviews, and other client risk-related activities as required

- Identify commercial opportunities and collaborate with Sales and Coverage teams to support revenue growth and deepen client relationships

- Participate in strategic client discussions and represent Deutsche Bank in client meetings and industry engagements where appropriate

- Lead or support business transformation initiatives, regulatory projects, migrations, and operational improvement programs

- Ensure adherence to regulatory, compliance, and risk management requirements at all times

- Promote the use of digital solutions, e-banking platforms, and self-service tools to improve client experience and operational efficiency

**Requirements:**

- Bachelor's degree in Business, Finance, Economics, or related discipline

- Minimum 5-8 years of experience within Custody, Securities Services, Fund Services, Asset Servicing, Fund Administration, or Financial Institutions servicing roles

- Proven experience managing institutional client relationships within financial institutions, insurance companies, asset managers, hedge funds, brokers, or custodian banks

- Strong knowledge of custody, securities settlement, corporate actions, fund admin, cash management, account services, and related market infrastructure

- Good knowledge of the Hong Kong market and sufficient knowledge of the China market

- Sound understanding of client onboarding, KYC, AML, regulatory requirements, and account management processes

- Demonstrated ability to manage client portfolios independently and handle complex client issues and escalations

- Strong stakeholder management skills with the ability to influence internal and external parties across multiple levels

- Commercially minded with an ability to identify client opportunities and support business growth initiatives

- Excellent communication, presentation, and relationship management skills

- Strong project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment

- Working knowledge of Microsoft Office applications and digital client servicing platforms

- Proficiency in English and Mandarin is required. Proficiency in Cantonese is preferred.

**What We Offer:**

- Competitive salary and non-contributory pension

- 20 days annual leave plus generous number of public holidays

- Life Assurance and Private Healthcare for you and your family

- A range of flexible benefits including retail discounts, gym benefits, wellbeing incentives

- The opportunity to support a wide ranging CSR program plus take volunteering leave days

- Flexible working to assist you balance your personal priorities

- Coaching and support from experts in your team

- A culture of continuous learning to aid progression

- A range of flexible benefits that you can tailor to suit your needs

- Training and development to help you excel in your career

## Skills

### Required
- custody
- securities services
- fund services
- asset servicing
- client relationship management
- regulatory compliance
- risk management
- Microsoft Office
- digital client servicing platforms
- English
- Mandarin

### Nice to have
- Cantonese
- Chinese financial institutions

---

Source: [Apply at db.wd3.myworkdayjobs.com](https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Hong-Kong-Intl-Commerce-Ctr/Assistant-Vice-President--AVP----Client-Management---Service---Trust---Securities-Services--TSS---Hong-Kong_R0448304?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)