# Customer Service Representative

**Company**: Allied Experts
**Location**: Cherry Hill, NJ
**Work arrangement**: onsite
**Job type**: Full-time
**Category**: Customer Service
**Industry**: Other

**Apply**: https://jobs.lever.co/sila/1dfb47ee-4708-4f0e-9074-0c83b586ab09?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8eb4d986-535

## Description

At Allied Experts, Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience.

This is more than just answering phones , it's an opportunity to build relationships with customers, support field teams, and contribute directly to the success of a growing company.

## We don't just offer jobs,we build careers. Here's why you'll love being part of our team:

- Great Compensation! Compensation includes hourly pay plus incentives per lead set and run.

- Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.

- Paid Time Off

- 401(k) Plan with Company Match

- Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.

- Training and Development Opportunities: We're committed to your professional growth and provide ongoing training.

- Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you're on track and rewarded for your hard work.

## What You'll Do

- Convert incoming customer calls into booked service appointments

- Make outbound calls to existing customers to schedule appointments and follow up on service needs

- Deliver exceptional customer service while promoting Allied Experts' services and solutions

- Resolve customer concerns professionally and efficiently

- Maintain accurate customer records and update information in company databases

- Communicate effectively with dispatch and management teams to ensure a seamless customer experience

- Participate in ongoing training and professional development opportunities

- Meet performance goals in a fast-paced, metrics-driven environment

## What We're Looking For

- Previous customer service, call center, or dispatch experience preferred

- Strong communication and active listening skills

- Comfortable handling both inbound and outbound calls

- Sales experience or the ability to confidently recommend services is a plus

- Strong multitasking and organizational abilities

- Attention to detail and accuracy in data entry

- Ability to remain professional and positive in a fast-paced environment

- Self-motivated with a strong work ethic and team-first attitude

- Experience with ServiceTitan is preferred but not required

## Skills

### Required
- customer service
- communication
- active listening
- multitasking
- organizational
- data entry

### Nice to have
- sales
- ServiceTitan

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/sila/1dfb47ee-4708-4f0e-9074-0c83b586ab09?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)