# Director, Observability Architects (Americas) | USA | Remote

**Company**: Grafana Labs
**Location**: United States (Remote)
**Work arrangement**: remote
**Experience**: executive
**Job type**: full-time
**Salary**: $310,000 - $370,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/grafanalabs/jobs/6256271004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/director-observability-architects-americas-usa-8e9439fb-a95/

## Description

Grafana Labs is seeking a Director of Observability Architects (Americas) to lead a team of solution experts who guide customers through onboarding, adoption, and expansion.

The successful candidate will set the strategy for market-aligned teams, ensure customers leverage the full power of the platform, and drive tremendous impact, influence product direction, and help set a new industry standard for technical customer success.

Key responsibilities include:

- Directing day-to-day work based on guidance and goals from leadership

- Owning customer adoption, retention, and expansion

- Partnering with sales leadership on customer programs and marketing initiatives

- Working with the team as an executive sponsor for key customers

- Developing and refining programs and materials to bring the best experience to customers

- Attracting, recruiting, ramping, and mentoring a team of Observability Architects

The ideal candidate will have:

- 3+ years leading a team, 5+ years in the high tech industry

- Experience as a manager-of-managers and strong leadership coaching skills

- Direct experience mentoring, developing people, and managing performance

- In-depth technical knowledge and a desire to retain those skills in a leadership role

- Experience in open source or cloud-first/product-led go-to-market programs

- Knowledge in the observability space, especially expertise in the Grafana platform and/or competitors' monitoring/data/visualization products

In terms of compensation, the OTE range for this role is $310,000 - $370,000.

Benefits include:

- 100% Remote, Global Culture

- Scaling Organization

- Transparent Communication

- Innovation-Driven

- Open Source Roots

- Empowered Teams

- Career Growth Pathways

- Approachable Leadership

- Passionate People

- In-Person onboarding

- Balance is Key with a global annual leave policy of 30 days per annum

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## Skills

### Required
- leadership
- observability
- Grafana
- cloud-first
- open source

### Nice to have
- technical knowledge
- coaching skills
- problem-solving skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/grafanalabs/jobs/6256271004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)